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Carcani, Klaudia; Herstad, Jo & Holone, Harald
(2019).
Making activities visible: a way to patient empowerment.
Vis sammendrag
Patient empowerment is a concept that has found an extensive discussion in health care. It is of significant interest, especially now when the number of people living with chronic diseases has increased. However, there is a stigma associated with being a patient, and contributing to empowerment becomes more challenging. In this paper, we present an empirical study of the cognitive rehabilitation process. We root the case analysis in Computer Supported Cooperative Work (CSCW) research field and further reflect on patient empowerment concept. Through our reflections, we contribute to the discussion of patient empowerment by highlighting some of the work structures that need to be in place in healthcare to make possible patient empowerment. Moreover, we contribute back to CSCW through a situated discourse of concepts in the context of rehabilitation care model. Rendering publicly visible the activities and facilitating the overseeing of events and activities, both in the level of the overall treatment as well as the micro-interactions among health care professionals and patients, are found relevant in building awareness among parts and leading to empowerment.
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Soma, Rebekka & Herstad, Jo
(2018).
Turning away from an anthropocentric view on robotics.
Vis sammendrag
The field of artificial intelligence and robotics has long adapted an anthropocentric view, putting the intelligence structures of humans as the guiding requirements for developing artificial intelligence. Using Jakob von Uexküll’s theory of Umwelt and subjectivity, this paper aims to explain why we need to turn away from the anthropocentric view on robots.
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Saplacan, Diana; Schulz, Trenton Wade & Herstad, Jo
(2017).
MECS Status Report - An explorative instrumental study about having a vacuum cleaner robot in home – learnings more about a safety alarm robot for the elderly.
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Saplacan, Diana & Herstad, Jo
(2017).
A Quadratic Anthropocentric Perspective on Feedback – Using Proxemics as a Framework.
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Holone, Harald & Herstad, Jo
(2013).
Three tensions in participatory design for inclusion.
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Herstad, Jo & Holone, Harald
(2012).
Interaction with pillows.
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Herstad, Jo & Holone, Harald
(2012).
Making sense of co-creative tangibles through the concept of familiarity.
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Herstad, Jo & Holone, Harald
(2012).
What we talk about when we talk about co-creative tangibles.
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Holone, Harald & Herstad, Jo
(2012).
RHYME: Musicking for All.
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Culén, Alma; Engen, Bård Ketil; Gasparini, Andrea & Herstad, Jo
(2011).
The Use of iPad in Academic Setting: Ownership Issues inRelation to Technology (Non)Adoption.
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Ngoma, Caroline Abdul; Galimoto, Marlen Stacey & Herstad, Jo
(2010).
Adaptation of Mobile application to Improve Communication of Birth Information from the Community to the District Level.
Vis sammendrag
This paper presents current practices used by village health workers,traditional birth attendants, health facility workers and district health managers in collection, recording, storing and transferring birth information in the health
information system. Envisioned potentials of using mobile application as a tool for data recording, transferring and strengthening the weak support structure have been foreseen to bring improvements in the flow of birth information in
the Health Information System.
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Culén, Alma Leora; Herstad, Jo & Karahasanovic, Amela
(2010).
Collocated Collaborative Writing for Children.
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Nielsen, Petter & Herstad, Jo
(2004).
Providing premium SMS services for mobile phones: Usability based on networks of user - developer relationships.
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Stuedahl, Dagny; Herstad, Jo & Do, Van Thanh
(2002).
Non user centered design of personal mobile technologies.
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Kasbo, Jarle Petter; Gallis, Hans Enger & Herstad, Jo
(2001).
Designing for a Multidevice Environment - A Descriptive Case.
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Gallis, Hans Enger; Kasbo, Jarle Petter & Herstad, Jo
(2001).
The Multidevice Paradigm in Knowmobile - Does one size fit all?
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Herstad, Jo; Stuedahl, Dagny & Thanh, Do van
(2000).
Non-user centered design of personal mobile technologies.
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Rolland, Knut-Helge Ronæs & Herstad, Jo
(2000).
The Critical Case in Information Systems Research.
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Herstad, Jo & Thanh, Do van
(2000).
E-Commerce on Cellular Phones.
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Herstad, Jo; Stuedahl, Dagny & Thanh, Do van
(2000).
Non-user centered design of personal mobile technologies.
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Herstad, Jo; Rolfsen, R. K. & Rahlff, O. W.
(2000).
Using personal traces in context space - towards concsiousness technology.
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Herstad, Jo & Thanh, Do van
(2000).
Always connected bike police officers.
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Herstad, Jo
(1999).
Trådløse nett, pico nett og ad-hoc net.
Vis sammendrag
Trådløse nett, ad-hoc nett, snorløse nett, scatter nett, Bluetooth, pico nett. Det er mange begreper som betegner ulike teknologier og arkitekturer. De ulike begrepene vil bli presentert i foredraget. Hva er betingelsene for at trådløse nett skal kunne tas i bruk innenfor helsetjenesten? Hva er de teknologiske betingelsene for at slike, små, lokale trådløse nett kan lages? I presentasjonen vil det bli gjort en gjennomgang av konkrete anvendelsesområder. Disse anvendelsesområdene vil bli gjennomgått for å kaste lys over hva små, trådløse nett er - og hvilke muligheter og begrensninger de har i forhold til bruk av slike nett. De fremtidige utfordringene som ligger i standardisering av trådløse nett vil også bli belyst. Spesielt vil Bluetooth standarden bli gjennomgått som et eksempel på en ny standard som det er store forventninger til.
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Herstad, Jo & Thanh, Do van
(1999).
Tailor to fit it.
Vis sammendrag
This paper is a result of research activities within wearable communications carried out at the Ericsson Norway Applied research center in collaboration with the University of Oslo. The research activities are based on the conviction that the user and usability should be in focus. The research is grounded on a field study conducted to investigate a highly mobile activity, namely bike messenger services in Oslo and New York City. Findings from this field study are the motivation behind the component-based terminal presented in this paper. Instead of building a terminal by integrating several terminals into "one", our approach suggests, first, a dissolution of the current terminals into pieces called "basic components", and then reassemble the selected "basic components" to form a customized terminal.
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Olsen, J. O. & Herstad, Jo
(1999).
Herstad, J.
Vis sammendrag
The ongoing convergence between the telecommunications industry and the information technology industry leads to new products and services for the end-user. Products based on Wireless Application Protocol (WAP ) technology bring the world of Internet into our pockets, where the services provided may be wireless and accessed from anywhere. There are high expectations to these new services provided by products like the next generation of mobile phones, Personal Digital Assistants (PDAs), handheld computers and so on. The leading telecom industries expect services like banking transactions and mobile electronic commerce (e-commerce) to be widely used by the adopters. Based on our empirical research, we claim that system developers of such mobile services who do not realize that there is a major fundamental difference between stationary computing services and mobile computing services will see the whole concept of mobile e-commerce challenged. Designing services and applications to be used with mobile devices requires a new way of thinking. In this article we elucidate one aspect we believe to be important, namely attention. We have observed that existing mobile devices demand too much attention from the user, actually more attention than the user is willing to give.
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Thanh, Do van; Nilsen, B. & Herstad, Jo
(1999).
Unifying real time communication services over Intranet.
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Thanh, Do van; Nilsen, B. & Herstad, Jo
(1999).
Fixed-mobile integration of communication services over Intranet.
Vis sammendrag
This paper presents the XoIP system which integrates all the real time communications services such as voice communication, data communication and multimedia communication services delivered on fixed or mobile terminals over the corporate Intranet. The goal of the real time communication services is indeed to reach to the user not a terminal. In the XoIP system the calls are addressed to the users and will be delivered at the terminal, which is currently in the disposition the user. The XoIP system also allows the use cellular phones in company areas through the company Intranet and eliminates the need for cordless telephones. The XoIP system merges together several technologies such as POTS, GSM and IP. First, the paper presents the XoIP system architecture. Then, the main motivation of the system, namely focus on the user, is explained carefully with some communication scenarios. The implementation and configuration of the system are also discussed. The paper concludes with a summary of the benefits brought by the XoIP system.
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Herstad, Jo & Thanh, Do van
(1999).
Wearing bike components.
Vis sammendrag
This paper addresses the requirement to support component mobility. Field studies of bike messenger operations in Oslo and New York City has been conducted to inform design. We have investigated how component mobility is critical for enabling tailoring of personal mobility in general, and on-body off-body mobility specifically. We suggest that taking mobility seriously may not only contribute to our understanding of current support for mobility, but also raise more general issues concerning requirements and design of mobile technologies. Instead of building a terminal by integrating several terminals into one, our approach suggest, first, a dissolution of the current terminals into pieces called "basic components", and then reassemble the selected basic components to form a customized terminal.
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Niman, B.v; Thanh, Do van; Herstad, Jo & Hüttenrauch, H.
(1999).
Transparent communication appliances.
Vis sammendrag
Technology is developing quickly- humans mostly need longer to adopt. In order to stay successful in a communication intensive end-user market, we must make the users insiders of the New Telecoms World. In the early days of telephony, users had access to an integrated, voice activated intelligent communication system that could often make use of up-to-date knowledge of the location of the intended user, offering personal service (ETSI 1999). This is assumed to have contributed to the tremendous success of basic telephony. Technical development due to the growing number of subscribers and interconnecting networks has considerably increased the level of complexity from the end user point of view, from addressing to services and terminals. Now, more than 100 years later, walking along the migration path towards the new telecoms world, we have the chance of re-introducing communication on the terms of the user. Mobility was a first step. It took 125 years to obtain one billion wireline telephone subscribers; mobile telephony will need 25 years and the web 10 years. During evolution towards the wireless information society, some of today's distinctions between technologies will disappear. Telecommunication is merging with datacom, intersecting with mobility and internet technology, creating the New Telecoms World (Nilsson 1999). By assigning the user a central role in the new telecoms world, powerful transparent tools can be created on the first-generation truly mobile internet.
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Rahlff, O. W.; Rolfsen, R. K.; Herstad, Jo & Thanh, Do van
(1999).
Expectations of teleconversations.
Vis sammendrag
Communication is a vital and intrinsic ability of all organisms. Natural human face-to-face conversation is an interaction form that has taken mankind millions of years to master. More and more conversations are now being mediated through electronic means, phones, videophones, and computers. They are changed into what we call teleconversations. Here the very fabric of the natural conversation is stretched, in many respects enhanced, but unfortunately quite often torn as well, giving rise to various new forms of misunderstandings, startling surprises, and broken expectations. This might happen when a message or event suddenly breaks the expected context that one of the participants has modelled mentally. An example of this is when the expectation of the other part's physical location is suddenly adjusted, e.g. when somebody you believe are calling you from another country suddenly smilingly steps right into your living room wearing a cellular phone and a headset. This paper starts by summing up an analysis of the structure and functions of communication, both natural and tele-mediated, into a simplified model. At the end some mechanisms for mediating context in teleconversations are suggested.
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Herstad, Jo; Thanh, Do van & Niman, B.v
(1999).
Tailor to fit.
Vis sammendrag
This paper is a result of research activities within wearable communications carried out at the Ericsson Applied research center in collaboration with the University of Oslo. The research activities are based on the conviction that the user and usability should be in focus. The research is grounded on a field study conducted to investigate a highly mobile activity, namely bike messenger services in Oslo and New York City. Findings from this field study are the motivation behind the component-based terminal presented in this paper. Instead of building a terminal by integrating several terminals into "one", our approach suggests first a dissolution of the current terminals into pieces called "basic components", and then reassembly of the selected "basic components" to form a customized terminal. This paper starts with the presentation of a field study of bike messenger services. Next, the concept of the component-based terminal is described. Indeed such a terminal can be tailored to fit the user and hence becomes "transparent" to him.
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Herstad, Jo; Storsten, M.; Thanh, Do van & Gustavsson, N. E.
(1999).
Mobile and contextual intranetworking with users - fast and facile feedback.
Vis sammendrag
An iterative design approach based on contextual feedback from users of a mobile communication and information system is described. The resources allotted to providing mechanisms for early feedback from users turned out to be well spent. Some positive and unforeseen effects were found in this study of how the feedback system was actually used - and developed. With the proliferation of the Internet and mobile communication devices, user feedback by electronic means will become an established practice.
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Herstad, Jo; Thanh, Do van & Audestad, Jan Arild
(1999).
Human centered mobile communication using contextual information.
Vis sammendrag
With the introduction of mobile communicatio technology, users of telecommunication services are able to move freely around while engaged in communication over distance. This is introducing the users of mobile telecommunication services to varying contexts. Based on findings from field studies of highly mobile, and highly communication intensive activities, a contextual communication model is described. This model is enabling selection of communication media, and the selection of interaction modality based on the contextual information of the users.
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Herstad, Jo; Thanh, Do van & Niman, B.v
(1999).
Natural communication and mobile communication in context.
Vis sammendrag
A comparison of natural communication, fixed telecommunication and mobile telecommunication is outlined in this report. The comparison is informed from field studies, where natural, fixed and mobile communication is studied in context. Our believe is that by investigating and understanding the use of different types of traditional and new communication media, we are better suited to develop improved telecommunication services.
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Herstad, Jo; Thanh, Do van & Audestad, Jan Arild
(1999).
Mobile communication and interaction in context.
Vis sammendrag
Current mobile communication solutions leave out information about the context in which the communication takes place. Context is, however, a key factor for the success of interpersonal communication. The contextual communication system described in this paper enhances existing mobile multimedia communication systems by introducing a feedback loop to convey contextual information. This information can be used either by the communication system or the addressee to select the most appropriate communication media, or to adjust and optimize the interaction mechanisms. Our claim is that to make useful, functional and powerful new tools for supporting human-human communication and interaction at a distance, the context has to be considered in the design of communication and information solutions.
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Herstad, Jo
(1997).
Now 569 Smart Features on Your PBX, Increasing Usability through Computer Telephony Integration.
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Maartmann-Moe, Harald & Herstad, Jo
(2019).
These Things Take Time: Unhurried explorations and independent prototypes In participatory design with older adults.
Universitetet i Oslo.
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Nawaz, Fahd BM. & Herstad, Jo
(2018).
Human Autonomy? A case study of autonomous vacuum cleaners to explore technology use among the elderly.
Universitetet i Oslo.
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Fuglerud, Kristin Skeide; Skogerbø, Eli; Herstad, Jo & Hellman, Riitta
(2014).
Inclusive design of ICT: The challenge of diversity.
Nauka.
Vis sammendrag
Background: Information and communication technologies (ICTs) are currently an integrated part of society. Being able to take part in the information society is a prerequisite for fully being able to take part in society. The goal of “Universal design”, “design for all” and similar approaches, collectively referred to as inclusive design approaches (IDAs) in this thesis, is the development of products and services that are accessible and easy to use for as many people as possible, including people with disabilities and the elderly.
Aim: The aim of this work has been to study the challenges related to the inclusive design of ICTs, and in particular, the challenges related to design for diversity. Secondly, it has been to explore two seemingly opposing objectives in inclusive design; namely, the need for flexibility on the one hand, and the need for simplicity on the other hand. A third aim has been to study the practise of inclusive design in light of the knowledge from previous work within user-centred and participatory design.
Method: This work is based upon qualitative research from seven research projects on the universal design of ICT. The methods used in these projects have been focus groups, observation and interviews, personas and technical-accessibility testing. More than 150 participants with a wide range of capabilities have been involved in these research projects.
Contributions: This work has resulted in the following contributions:
1) Based upon examination of the current empirical material and previous and related research, the important elements of inclusive design were identified and discussed.
2) The need for flexibility of inclusively designed ICT solutions is investigated. Several types of flexibility in the empirical research material at hand were examined. Although some types of flexibility may be necessary in inclusive design, it is found that this flexibility might easily lead to complexity. Complexity will in turn be in conflict with the creation of ICT solutions that are simple and easy to use, which is another requirement of inclusive design. Five strategies to reduce the overall complexity of ICT solutions are therefore proposed.
3) A deepened understanding of inclusive design is sought by analysing, comparing and contrasting the various experiences from inclusive design in this research with knowledge from user-centred and participatory design. While it is found that a focus on user involvement is at least as important in inclusive design as in previous approaches, it is underscored that it is necessary to rethink and to be clear about the reasons and purpose behind the user involvement. The focus should be on involving users in inclusive design because it fosters innovation and mutual learning, it increases the motivation of the development team and because participants can offer important aid in prioritising activities during the design process. Based on this research, some advice with regard to selecting users and the application of methods in an inclusive design context is given.
Conclusions and future work: This research has summarised important elements of inclusive design and deepened our understanding of the challenge of diversity when designing for everybody. It has contributed with some measures to meet these challenges, and pointed out a number of open questions and areas for further work.
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Gallis, Hans Enger; Kasbo, Jarle Petter & Herstad, Jo
(2002).
Walking Away from the PDA - A contextual study of medical students’ use of mobile terminals and services in relation to their clinical practice.
Universitetet i Oslo.