Amela Karahasanovic

• Boletsis, Costas & Karahasanovic, Amela (2020). Immersive Technologies in Retail: Practices of Augmented and Virtual Reality, In Andreas Holzinger; Hugo Plácido Silva; Markus Helfert & Larry Constantine (ed.),  Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications.  SciTePress.  ISBN 978-989-758-480-0.  Kapittel.  s 281 - 290 Vis sammendrag

  In this work, we examine the value that immersive technologies can bring to retailing through the retail practices they facilitate. To that end, a literature review is conducted resulting in the documentation of 28 augmented reality (AR) and virtual reality (VR) applications from 38 publications. After analyzing the applications’ functionality and use in retail, the following AR/VR-enabled retail practices emerged: branding and marketing; sales channel; after-sale customer service; virtual try-on; customer-as-designer; virtual training; and workflow management. A principal observation from the analysis is that current AR/VR applications are used mainly for customer-related innovation, with “branding and marketing” being a dominant practice. Simultaneously, some practices are available to serve organization-related and support-related innovation. Finally, it was observed that AR is a popular technology in the retail environment and of high practical value, being an ideal fit for the pu rchase journey and workflow management. However, VR is more difficult to implement in retail, as it can be more expensive and complicated to integrate with the sales channel. However, it can create strong emotional engagement due to high immersion and act as a useful tool for branding and training. Therefore, these two technologies in retail and their strengths can supplement each other, thereby creating promising innovation strategies when combined.

• Høiland, Camilla Gudmundsen; Følstad, Asbjørn & Karahasanovic, Amela (2020). Hi, can I help? Exploring how to design a mental health chatbot for youths. Human Technology.  ISSN 1795-6889.  162(2), s 139- 169 . doi: 10.17011/ht/urn.202008245640 Fulltekst i vitenarkiv. Vis sammendrag

  Chatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where we designed and evaluated a prototype chatbot to complement the work of school nurses in the school health service. The prototype was designed with particular regard for preventive mental health support. The design process involved school nurses, digital health workers, and youths. Through user insight activities, we identified four types of support to be provided through the chatbot: informational, relational, processual, and referral. We explored these four types of support through concept development and prototyping. These results are discussed as a potential basis for a framework for understanding youths’ needs regarding chatbots for preventive mental health support. When discussing the study findings, we point out how the study contributes to theory and practice and suggest avenues for future research.

• Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard & Hasle, Geir (2020). Designing for transitions in rural transport, In Piet Kommers & Guo Chao Peng (ed.),  MCCSIS 2020, Proceedings of the International Conferences: ICT, Society and Human Beings 2020; Connected Smart Cities 2020; Web Based Communities and Social Media 2020.  IADIS Press.  ISBN 978-989-8704-19-1.  Full papers.  s 57 - 64 Fulltekst i vitenarkiv. Vis sammendrag

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the Key Performance Indicators and discuss their role in design-led innovation processes.

• Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard & Hasle, Geir (2020). Key Performance Indicators in design for sustainable rural transport. IADIS International Journal on Computer Science and Information System.  ISSN 1646-3692.  15(2), s 107- 122 Vis sammendrag

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the use Key Performance Indicators in different phases of a design-led innovation process.

• Hollebeek, Linda D.; Sprott, David Erik; Andreassen, Tor W.; Costley, Carolyn; Klaus, Phil; Kuppelwieser, Volker; Karahasanovic, Amela; Taguchi, Takashi; Islam, Jamid Ul & Raouf, Rather (2019). Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing.  ISSN 0309-0566.  53(9) . doi: 10.1108/EJM-09-2019-970
• Karahasanovic, Amela; Eide, Aslak Wegner; Schittekat, Patrick; Swendgaard, Hans Erik; Bakhrankova, Krystsina; Kjenstad, Dag; Mannino, Carlo; Zeh, Theodor; Grantz, Volker; Rokitansky, Carl-Herbert & Gräupl, Thomas (2019). Can Holistic Optimization Improve Airport Air Traffic Management Performance?. IEEE Aerospace and Electronic Systems Magazine.  ISSN 0885-8985.  34(5), s 12- 20 . doi: 10.1109/MAES.2019.2918039 Fulltekst i vitenarkiv. Vis sammendrag

  Air transportation is an important factor in the economic growth of the European Union; however, the current system is already approaching its capacity and cost limits, and therefore needs to be reformed to meet the demands of further sustainable development. According to the European Commission, airspace congestion and the delays caused by it cost airlines between €1.3 and €1.9 billion a year. Several research initiatives have been launched to address air traffic management (ATM) challenges. The Single European Sky ATM Research (SESAR) program -a joint effort of the European Commission, EUROCONTROL, air navigation service providers, and the manufacturing industry -aims to define, develop, and deploy what is needed to increase the ATM performance and build Europe's intelligent air transport system. In this paper, we focus on the impact of such holistic optimization on the overall decision process and performance of air traffic control at the airport. To better understand how the algorithm can support ATCOs in their work, we analyzed the ATCOs self -reported descriptions of the current decision-making process.

• Karahasanovic, Amela; Hollebeek, Linda D.; Chasanidou, Dimitra & Gurau, Calin (2019). Temporality of Customer engagement in service innovation: a theoretical model, In Linda D. Hollebeek & David Erik Sprott (ed.),  Handbook of Research on Customer Engagement.  Edward Elgar Publishing.  ISBN 9781788114882.  Chapter 17.  s 376 - 390 Vis sammendrag

  The importance of customer engagement’s (CE) temporal dimension has been acknowledged by both academics and practitioners. CE’s temporal dimension examines the concept’s evolution or lifecycle, which can vary across contexts (e.g. firms, brands). However, despite the growing recognition of CE’s temporality, the effect of its temporal evolution on the service innovation process remains nebulous. In response to this gap, this chapter proposes a service-dominant (S-D) logic-informed model for integrating CE’s temporal evolution in the service innovation process. We commence reviewing key literature in these areas, followed by the development of the framework. Our analyses are supplemented by relevant examples to illustrate the framework’s component concepts and theoretical linkages. Based on our analyses, we identify key gaps that merit further research and deduce important areas of strategic insight for managers. In particular, we suggest the importance of investigating how to optimize SI with respect to CE's temporal dimension. Further, we propose further research into the ways in which protocol transparency and visibility can be improved through customers' canonical and participant trajectories, which map users’ ex ante and actual SI-related perceptions.

• Karahasanovic, Amela; Nilsson, Erik Gøsta; Schittekat, Patrick; Volden-Freberg, Vetle; Smedsrud, Morten; Criscuolo, Patrizia & Esposito, Giuseppe (2019). Supporting Air Traffic Controllers During Sector Configuration Changes in Dynamic Air Space Configuration. SESAR Innovation Days.  ISSN 0770-1268.  9(1), s 1- 8 Fulltekst i vitenarkiv. Vis sammendrag

  There is an increasing demand for a means of addressing growth in air traffic amount and complexity. One such means, dynamic airspace configuration (DAC) proposes moving from fixed, static airspace configurations to configurations that dynamically adapt to changes in traffic amount and patterns. Whiles several different DAC solutions have been proposed and evaluated, little is known about the acceptability of DAC approaches to their end users. The work reported in this paper focuses on Air Traffic Controllers' (ATCOs’) acceptance of DAC. To address this, we developed a prototype controller working position (CWP) that supports ATCOs in understanding changes in airspace configurations and their effect. We conducted a study with ATCOs controlling the Milan Air Traffic Control Centre using this CWP. To our knowledge, this is the first time DAC has been implemented in a CWP and tested with ATCOs. We also investigated how different user interface mechanisms aided ATCOs. Findings presented here may be useful for further development of DAC and other work-intensive systems.

• Boletsis, Costas & Karahasanovic, Amela (2018). Augmented Reality and Virtual Reality for Retail Innovation. Magma - Tidsskrift for økonomi og ledelse.  ISSN 1500-0788.  21(7), s 49- 59 Fulltekst i vitenarkiv. Vis sammendrag

  Nye og bedre Augmented Reality (AR) og Virtual Reality (VR) applikasjoner utvikles helle tiden og brukes mer og mer i handel. Utvikling i AR and VR i løpet av de siste årene satt i gang mange innovasjoner i måten handelen foregår, innovasjoner i markedsføring, og innovasjon i design og utvikling av produkter og tjenester. Likevel, vet vi lite om muligheter som AR og VR skaper for innovasjon og om erfaringene fra de som allerede bruker dem. Denne artikkelen beskriver hvordan AR og VR kunne med fordel brukes for flere typer av innovasjon og hjelpe forretningsvirksomhet til å vokse. Artikkelen gir en oversikt over eksisterende innovasjonspraksis i handel og kan hjelpe norske virksomheter i deres strategiske planlegging. Vår analyse viser at AR/VR innovasjon kan bidra til bygning av merkevære, restrukturering av prosesser i organisasjon, involvering av kunder i verdiskapning, kan gi ekstra after-sale tjenester ved å gi produkt relatert informasjon i kontekst, kan støte omnimarket strategier og påvirke kjøp ved virtuell try-on opplevelser.

• Hollebeek, Linda D.; Andreassen, Tor W.; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela & Marquez, Alvaro (2018). Epilogue - Service Innovation Actor Engagement: An Integrative Model. Journal of Services Marketing.  ISSN 0887-6045.  32(1), s 95- 100 . doi: 10.1108/JSM-11-2017-0390 Fulltekst i vitenarkiv. Vis sammendrag

  Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a boundedly volitional theoretical entity. Engagement’s boundedly volitional nature arises from actors’ structural and agency-based characteristics and constraints that are addressed and further developed in a conceptual model of actor (i.e. customer, firm, employee) engagement with service innovation. Design/methodology/approach: Based on the observed gap, we propose an integrative S-D logic/structuration theoretical model that outlines three particular service innovation actors’ (i.e. customers’, the firm’s, and employees’) engagement, which comprises institution-driven (i.e. fixed) and agency-driven (i.e. variable) engagement facets. In addition, we integrate the key expected characteristics of positively (vs. negatively) valenced service innovation engagement for each of these actor groups in our analyses. Findings: We develop a 12-cell matrix (conceptual model) that outlines particular service innovation actors’ institution-driven and agency-driven engagement facets, and outline their expected impact on actors’ ensuing positively and negatively valenced engagement. Research limitations/implications: We discuss key theoretical implications arising from our analyses. Originality/value: Outlining service innovation actors’ structure- and agency-driven engagement facets, our model can be used to explain or predict customers’, the firm’s, or employees’ service innovation engagement-based activities.

• Boletsis, Costas; Karahasanovic, Amela & Fjuk, Annita (2017). Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design, In Lucio Tommaso De Paolis; Patrick Bourdot & Antonio Mongelli (ed.),  Augmented Reality, Virtual Reality, and Computer Graphics - 4th International Conference, AVR 2017, Ugento, Italy, June 12-15, 2017, Proceedings, Part I.  Springer.  ISBN 978-3-319-60921-8.  Artikkel.  s 279 - 288 Fulltekst i vitenarkiv. Vis sammendrag

  The paper describes our ongoing work on a new prototyping method for service design, Virtual Bodystorming. Virtual Bodystorming utilizes Virtual Reality (VR) and enables the user to role-play the service scenario in a fully immersive and collaborative VR environment. In this environment, various service-related areas and objects can be recreated with 3D graphics, while distant service users, providers, designers, and facilitators can communicate and collaborate. Virtual Bodystorming aims to minimize the gap between the actual service environment and its prototype by contributing to the development of fully immersive and highly-engaging service simulations. To illustrate the practical implementation of Virtual Bodystorming, we describe its main characteristics and present a first prototype version of the method. The method was evaluated by three experienced service designers, who highlighted the strengths of Virtual Bodystorming for service prototyping, regarding immersion and engagement, while emphasizing the service designer’s significant role in directing the user interactions of the VR scene. The method was considered to be suitable for prototyping services that include human interaction and/or spatial aspects.

• Chasanidou, Dimitra & Karahasanovic, Amela (2017). Co-creation for innovation: why do customers get involved?, In Marika Lüders; Tor W. Andreassen; Simon Clatworthy & Tore Hillestad (ed.),  Innovating for Trust.  Edward Elgar Publishing.  ISBN 978-1785369476.  Chapter 18.  s 275 - 292 Fulltekst i vitenarkiv. Vis sammendrag

  Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer involvement in service innovation, companies need to understand the drivers and challenges of customer participation through the innovation platforms. The chapter explores a bank’s crowdsourcing platform that gathers customers’ ideas on financial services and the future of banking. A case study is described examining two types of factors that influence customers’ intention to participate in the crowdsourcing platform: (1) motivational factors, including perceived enjoyment, recognition and social presence, and (2) factors of perceived trustworthiness, including ability, integrity and benevolence. The study revealed associations between trustworthiness and motivational factors on one side and customers’ behavioral intention to share ideas with the bank on the other. Association with trustworthiness was stronger. Trustworthiness thus emerges as a key factor for establishing customer-company communication in innovation platforms.

• Karahasanovic, Amela; Holm, Kristoffer Tønjum & Aria, Nejad (2017). Design for Trust - Online Grocery Shopping, In Katherine Blashki (ed.),  International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Lisbon, Portugal, 21 – 23 July 2017.  IADIS Press.  ISBN 978-989-8533-64-7.  artikkel.  s 239 - 243 Fulltekst i vitenarkiv. Vis sammendrag

  This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trust have been conducted in the context of online grocery shopping. However, knowledge of how to improve trust and reduce risks is rather limited in this context. Through design, prototyping and user studies, we explore if and how a variety of user feedback mechanics such as ratings, comments and presence help build trust. Several concepts and prototypes were evaluated through group interviews and usability testing. Based on our results, we proposed trust-related design guidelines for online grocery shopping applications. Our results might be useful to both researchers investigating trust in the context of online shopping and to the practitioners designing applications and services in this area.

• Chasanidou, Dimitra & Karahasanovic, Amela (2016). Let’s DEsign for MOtivation (DEMO), In Rosa Bottino; Johan Jeuring & Remco Veltkamp (ed.),  Games and Learning Alliance - 5th International Conference, GALA 2016, Utrecht, The Netherlands, December 5–7, 2016, Proceedings.  Springer.  ISBN 978-3-319-50181-9.  chapter.  s 342 - 353 Vis sammendrag

  Design for motivation can be defined as a “design practice focused on the activation of human motives, with short or long-term effects, to perform an action” in a context. The paper proposes and develops a design tool called DEMO (DEsign for MOtivation) that aims to address motivation in innovation communities. The DEMO tool is theoretically grounded in motivation theories and based on existing game-like approaches for the development of motivational concepts. The tool incorporates gamification elements, design elements and targets to support multidisciplinary teams in designing for motivation. One application area of the tool is in innovation communities where the design to support user participation and contribution is a complex task, while there is limited understanding how to practically apply motivation. An expert usability evaluation reflected a positive overall experience with the tool. The contribution of this paper lies in its description of the tool and its report on the usability evaluation. Future research in the field should focus on the application of the design tool with various methods in diverse cases.

• Chasanidou, Dimitra & Karahasanovic, Amela (2016). The Visibility of Ethics for Open Innovation Platforms, In Nicola Morelli; Amalia de Götzen & Francesco Grani (ed.),  Service Design Geographies. Proceedings of the ServDes2016 Conference.  Linköping University Electronic Press, Linköpings universitet.  ISBN 978-91-7685-738-0.  Art.no 006.  s 65 - 77 Vis sammendrag

  Open innovation platforms (OIPs) are applied to service businesses and aim to increase service innovation, by engaging users and encouraging them to submit ideas, share content, and invite others to participate. The employment of OIPs raises several ethical issues, such as fairness, ownership, and privacy. One approach for addressing these issues is to raise the visibility of ethics on the platform. Following a systematic approach, this paper explores the topic of the visibility of ethics in OIPs, by reviewing related ethical issues and evaluating the application of ethics by OIPs in practice. We conclude with reflections on design and suggestions for practitioners. The visibility of ethics is seen as a proactive design state, and we argue that it can both improve service innovation through OIPs, and improve the fairness of relationships between customers and companies.

• Følstad, Asbjørn; Haugstveit, Ida Maria; Kvale, Knut & Karahasanovic, Amela (2016). Design Feedback from Users Through an Online Social Platform: Benefits and Limitations. Interacting with computers.  ISSN 0953-5438.  28(4), s 421- 436 . doi: 10.1093/iwc/iwv017 Vis sammendrag

  Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based on analyses of the design feedback and post-factum data collections with development team representatives and users. The development team representatives reported as key benefits that the evaluations provided insight into users’ needs and competencies, input into ongoing design discussions and support for idea generation in the development team, but found the lack of direct contact and control with the users to be an important limitation. The users appreciated the opportunity to contribute to the design process, but the majority reported not to build on each other's contributions. Involving a relatively large number of users was found to be beneficial for generating constructive design suggestions. Practical implications and future research challenges are suggested.

• Haugstveit, Ida Maria; Halvorsrud, Ragnhild & Karahasanovic, Amela (2016). Supporting Redesign of C2C Services Through Customer Journey Mapping, In Nicola Morelli; Amalia de Götzen & Francesco Grani (ed.),  Service Design Geographies. Proceedings of the ServDes2016 Conference.  Linköping University Electronic Press, Linköpings universitet.  ISBN 978-91-7685-738-0.  Art.no. 018.  s 215 - 227 Vis sammendrag

  It is challenging for service companies to obtain a detailed overview of their customers’ end-to-end service delivery processes. This paper extends previous work on a structured approach for modelling customer journeys to encompass complex, technology-driven service systems. We report on how the approach can support documentation and analysis of service delivery from a customer perspective, and present a case study of a consumer-to-consumer (C2C) service in an eMarket company. The case study involved mapping of the service process as intended by the service provider (planned journey), as well as customer journeys as experienced by users (actual journey). Our results reveal that the approach supported the eMarket company in obtaining a detailed overview of the service process, and in understanding the customers’ experiences. Deviations between planned and actual journeys uncovered user issues and gaps in the service delivery, pointing to parts of the journey that were prone for improvements and redesign.

• Karahasanovic, Amela & Heim, Jan (2015). Understanding the behaviour of online TV users. Personal and Ubiquitous Computing.  ISSN 1617-4909.  19(5-6), s 839- 852 . doi: 10.1007/s00779-015-0865-9 Vis sammendrag

  The amount of online video content available to us is rapidly increasing. Understanding how people are seeking and consuming this content is a prerequisite for providing good services. This paper investigates if and how log data can be used to identify information seeking behaviour in the context of online TV. A study was conducted where 27 participants performed given tasks on two Norwegian online TV sites. The participants were between 20 and 25 years old and all of them were moderate or heavy users of online TV. Tasks that require both scanning and searching of information were given. Four main types of behaviour were identified in the qualitative data: goal-directed search, goal-directed meta-data search followed by consumption, goal-directed search of meta-data and video, and explorative behaviour. Detailed log event files were compared to self-reported data describing user's activities (feedback collected at the end of each task and interviews) and screen captures. Our results indicate that the following four variables in the log files: number of (short navigation sequence, short video watching sequence) pairs, frequency of video search actions, percentage of time spent on sequences of navigate actions, and percentage of time spent on watching videos can be used to characterise the four types of behaviour. This work extends previous research on usage of log files in describing user's behaviour by providing simple way of characterizing behaviour of online TV users. In particular, the results might be useful in supporting the personalisation of online TV services.

• Karahasanovic, Amela; Nordlander, Tomas & Schittekat, Patrick (2015). Optimization-Based Training in ATM, In Dylan D. Schmorrow & Cali M. Fidopiastis (ed.),  Foundations of Augmented Cognition, 9th International Conference, AC 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings.  Springer.  ISBN 978-3-319-20815-2.  Artikkel.  s 757 - 766 Vis sammendrag

  Air Traffic Management is responsible for guiding airplanes as efficiently and safely as possible at and between airports. A team of air traffic controllers is required to make good decisions at all times, even under high stress. The complexity of their tasks requires frequent and high-quality training to ensure constant high performance of the team. In this paper, we present work in progress on a novel training tool based on the Optimization-based Virtual Instructor. The tool we propose combines mathematical optimization with visualization, and is expected to improve the training quality while reducing the training cost. We discuss the new Virtual Instructor concept and introduce the necessary state-of-the-art advances needed for both visualization and mathematical optimization to make it work. Two early-stage visualization prototypes are presented. The paper concludes with a possible way forward in the development of the Virtual Instructor.

• Lee, Eunji; Karahasanovic, Amela & Halvorsrud, Ragnhild (2015). A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management. International Journal On Advances in Software.  ISSN 1942-2628.  8(3 & 4), s 288- 308 Fulltekst i vitenarkiv. Vis sammendrag

  Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among the actors involved. Although several process modelling languages and a service design technique called ‘service blueprint’ provide good support for modelling of service delivery processes, the actual execution of service and networked interactions among actors seem to have not been sufficiently considered. To overcome these limitations, we developed the Service Journey Modelling Language. Each version of the language has been evaluated, and the results were used as input for the next version. Results from our case studies show that our language might supplement the management of business processes for services by aligning business processes with customer perspectives and by supporting depiction of the actual service journeys with networked interactions of involved actors using appropriate visual representations.

• Nordlander, Tomas; Karahasanovic, Amela & Schittekat, Patrick (2015). Increasing trust in optimization based ATM systems through training. Lecture Notes in Management Science.  ISSN 2008-0050.  7, s 41- 44 Vis sammendrag

  Air Traffic Management is the complex task of safely managing the flow of aircrafts. This task needs to be solved efficiently to avoid hindering the growth of the aviation sector. Optimization-based decision support tools could assist but, this being a safety-critical and conservative domain, a high level of trust needs to be in place. The amount of trust depends on the level of automation and familiarity with the tools. We argue that this needed trust could best be built if optimization based tools are used in the training of air traffic controllers. We discuss how this training can help air traffic controllers and the model of optimization.

• Chasanidou, Dimitra & Karahasanovic, Amela (2014). Open Service Innovation Platforms and Experience, In Daniela Sangiorgi; David Hands & Emma Murphy (ed.),  ServDes.2014 Service Future, Proceedings of the fourth Service Design and Service Innovation Conference, Lancaster University, United Kingdom, 9-11 April 2014.  Linköping University Electronic Press.  ISBN 978-91-7519-280-2.  Artikkel 047.  s 440 - 445 Vis sammendrag

  Open Service Innovation (OSI) platforms invite customers and other users to co-create innovative ideas and generate experiences that will potentially create value. In this paper, we propose a framework for designing experiences for service users of OSI platforms. The framework utilise the following four types of experiences described by Polaine et al.’s (2013): user experience, customer experience, human experience and service provider experience by the properties relevant within the OSI context. Our framework might provide useful insights to OSI platform designers and help them to effectively involve users in the innovation process.

• Chasanidou, Dimitra; Karahasanovic, Amela & Lüders, Marika (2014). Introducing Open Service Innovation Platforms: A Case Study, In K.R.E. Huizingh; S. Conn; M. Torkkeli & I. Bitran (ed.),  The Proceedings of The XXV ISPIM Conference.  Lappeenranta University of Technology Press.  ISBN 978-952-265-591-2.  25. Vis sammendrag

  This paper presents the results from a qualitative study that examines managers' perspectives on open innovation platform (OIP) selection, focusing on their main criteria, requirements and needs. Six managers of a large company were interviewed about their experiences. This paper shows that platform selection is a combination of factors, and the creation of a company culture around OIP is very important in users' minds. Based on the results, we propose a list of selection criteria and dimensions for OIP classification. Our findings showed that criteria include ease of access, ease of innovation process, ease of integration and compatibility, as well as cost, fast, secure, differentiation for various user groups and the method of evaluating ideas. These results can be useful to support managers in their decision-making processes when selecting OIPs, in addition to helping platform designers and researchers.

• Eide, Aslak Wegner; Ødegård, Stian Støer & Karahasanovic, Amela (2014). A Post-simulation Assessment Tool for Training of Air Traffic Controllers, In Sakae Yamamoto (ed.),  Human Interface and the Management of Information. Information and Knowledge Design and Evaluation. 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part I.  Springer.  ISBN 978-3-319-07730-7.  kapittel.  s 34 - 43 Vis sammendrag

  This paper proposes a post-simulation assessment tool that aims to improve the training of air traffic controllers (ATCOs) by visualizing their performance. The tool helps the controllers to identify bottlenecks in flight traffic and find alternative solutions that might improve traffic throughput. The usefulness of the tool was evaluated in a study involving benchmark tests and interviews with five experienced ATCOs. The results from the study indicate that the tool can help ATCO students to (1) identify irregularities in their work, (2) find possible underlying causes of these irregularities, and (3) find alternative solutions preventing these irregularities. Visual feedback consisting of workflow graphs and radar replays might generate valuable insights that enable self and peer assessment during ATCO training. Our results might be interesting both for the practitioners working with ATCO training and for researcher investigating the effects of visualization in education.

• Karahasanovic, Amela & Culén, Alma Leora (2014). Can HCI Education Benefit From Design Thinking?, In Alma Leora Culén & Asbjørn Følstad (ed.),  Innovation in HCI: what can we learn from design thinking?.  IFI.  ISBN 978-82-7368-407-3.  Kapittel.  s 19 - 22
• Følstad, Asbjørn & Karahasanovic, Amela (2013). A guide to online applications for user involvement in Living Lab innovation, In Tomayess Issa; Pedro Isaías & Piet Kommers (ed.),  Information Systems and Technology for Organizations in a Networked Society.  IGI Global.  ISBN 978-1-4666-4062-7.  Chapter 3.  s 34 - 52 Vis sammendrag

  The use of Living Labs is gaining importance as an approach to involve users in innovation and development, serving to make users active participants in the development of the networked society. However, Living Labs are currently not taking full advantage of online applications to support user involvement, even though such applications are gaining impact in other fields of innovation. The purpose of this chapter is to: (i) present a framework to classify and relate online applications for user involvement to the Living Lab context and (ii) present a set of guidelines for the usage of such applications within Living Labs. The framework and the guidelines are the results of a collaborative process involving seven Living Lab researchers from four Nordic Living Labs and are meant to guide Living Lab administrators on whether or how to use online applications for user involvement. The framework and the guidelines might also be useful for the designers of online applications.

• Karahasanovic, Amela & Følstad, Asbjørn (2013). Modelling User Behaviour and Experience – The R2D2 Networks Approach, In Aaron Marcus (ed.),  Design, User Experience, and Usability. Design Philosophy, Methods, and Tools : Second International Conference, DUXU 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part I.  Springer.  ISBN 978-3-642-39228-3.  artikkel.  s 506 - 515 Vis sammendrag

  The rapidly increasing importance of multimedia services delivered over telecommunication networks has heightened the need for technologies that adapt efficiently to users’ needs. It is of particular interest to understand users of such services. This paper proposes a unified approach to modelling users’ behaviour and experiences in the context of new multimedia services. Static information on users’ behaviour is integrated with users’ real-time feedback about their experiences. A unified user profile is used for implementation of a media-aware, user-dependent, self-adaptive network resource manager. Our first experience shows that such a unified approach might be beneficial for network and service providers. The tool for gathering real-time user experience, we propose, might also be useful in other contexts, such as personalised content recommender systems.

• Lee, Eunji & Karahasanovic, Amela (2013). Can Business Process Management Benefit from Service Journey Modelling Language?, In Luigi Lavazza; Roy Oberhauser; Adriana Martin; Jameleddine Hassine; Michael Gebhart & Marko Jäntti (ed.),  ICSEA 2013, The Eighth International Conference on Software Engineering Advances, October 27 - November 1, 2013, Venice, Italy.  International Academy, Research and Industry Association (IARIA).  ISBN 978-1-61208-304-9.  Article.  s 579 - 582 Fulltekst i vitenarkiv. Vis sammendrag

  Business process management aims to align the business processes of an organisation with customers' needs. Doing this is of particular importance for services and requires a good understanding of interactions among the stakeholders involved in service provision and consumption. Several business modelling languages have been proposed, such as Business Process Modelling Notation (BPMN), Business Process Executable Language (BPEL) and Web Services Choreography Description Language (WS-CDL). Although these languages provide good support for process modelling, their consideration of the customer’s point of view seems to be insufficient. On the other hand, visualisations of customer journeys for the purpose of conceptualisation of new services have been successfully used in the area of service design. Our hypothesis is that a visual language presenting the customer journey through a service might be useful for aligning business processes of service providers with customers' needs and, in turn, contribute to the delivery of better services. We propose Service Journey Modelling Language (SJML) and report our first experience with it.

• Rizvic, Selma; Sadžak, Aida; Hulusic, Vedad & Karahasanovic, Amela (2013). Interactive Digital Storytelling in the Sarajevo Survival Tools Virtual Environment, In C. O'Sullivan (ed.),  SCCG'12 Proceedings of the 28th Spring Conference on Computer Graphics : Smolenice, Slovakia — May 02 - 04, 2012.  Association for Computing Machinery (ACM).  ISBN 978-1-4503-1977-5.  artikkel.  s 109 - 116 Vis sammendrag

  Virtual museums enable Internet users to explore museum collections online. The question is how to enhance the viewer's experience and learning in such environments. In the Sarajevo Survival Tools virtual museum we introduced a new concept of interactive digital storytelling that will enable the visitors to explore the virtual exhibits - objects from the siege of Sarajevo - guided by a digital story. This way the virtual museum visitors will learn about the context of the displayed objects and be motivated to explore all of them. In this paper we present the virtual environment we developed and our experience with it. The results from three empirical studies we conducted, indicate the positive influence of digital storytelling and sound effects on visitors' perceptual response, resulting in increased motivation and enjoyment, and more effective information conveyance.

• Følstad, Asbjørn; Fjuk, Annita & Karahasanovic, Amela (2012). Capturing users’ feedback on early concepts in service innovation, In Asbjørn Følstad; Anna Ståhlbröst; Ebbesson Esbjörn & Jesper Svensson (ed.),  Innovation through Social Media : ISM 2012 workshop proceedings, Oslo, Norway, December 3, 2012.  Akademika forlag.  ISBN 978-82-321-0088-0.  Workshop paper.  s 60 - 69 Vis sammendrag

  Previous research has shown benefits of user feedback early in the innovation process. An effective way of gathering such feedback might thus accelerate innovation. A case is presented on the use of social media functionality to capture user feedback in early phase service innovation. Through the method of social design feedback, where all participants can see and comment on each other’s feedback in an online environment, 207 users provided their feedback on three innovative service concepts. About one third of the comments contained suggestions for redesign. The case shows that social design feedback is a viable approach to capturing users’ feedback in early phase service innovation, long before resources are spent on implementation. Future work is needed on understanding participants' motivation for discussing feedback given by others. Guidelines or functionality stimulating such discussions might help improve the level of detail in the feedback.

• Følstad, Asbjørn & Karahasanovic, Amela (2012). Online applications for user involvement in Living Lab innovation processes: An initial framework, In Piet Kommers & Pedro Isaías (ed.),  Proceedings of the IADIS International Conference e-Society 2012.  IADIS Press.  ISBN 978-972-8939-67-0.  Conference paper.  s 257 - 264 Vis sammendrag

  The use of Living Labs is gaining importance as an approach to involve users in innovation and development, serving to make users active participants in the development of e-Society. However, Living Labs are currently not taking full advantage of online applications to support user involvement, even though such applications are gaining impact in other innovation fields. To support the uptake and future development of online applications for user involvement in Living Labs we propose a framework that classify and relate such applications to the Living Lab context. The framework serves to classify types of online applications for user involvement, and the high level Living Lab activities which these may support. The application types are classified according to different phases of the innovation and development process. The high level activities include short term user campaigns and maintaining long term user relationships. Three issues related to the framework are discussed; that is, (a) process phase as determinant of the relevance of online applications for user involvement, (b) integration of online and traditional approaches to user involvement, and (c) trade-offs when choosing online applications, are discussed. The framework is the result of a collaborative process involving seven Living Lab researchers from four Nordic Living Labs, and is meant to guide Living Lab representatives that are considering whether or how to utilize online applications for user involvement.

• Grantz, Volker; Zeh, Ted & Karahasanovic, Amela (2012). Optimierte Arbeitsleistung in Kontrollzentralen der Flugsicherung, I: M. Grandt & S. Schmerwitz (red.),  Fortschrittliche Anzeigesysteme für die Fahrzeug- und Prozessführung. 54. Fachausschusssitzung Anthropotechnik der Deutschen Gesellschaft für Luft- und Raumfahrt, DGLR, Koblenz.  DGLR-Bericht.  ISBN 978-3-932182-77-8.  15.  s 205 - 218
• Hansson, Lisbeth; Andersen, Bjørn; Langlo, Jan Alexander; Karahasanovic, Amela & Zeh, Theodor (2012). Measuring Team Quality as a Means for Improving productivity in Air Traffic Management (ATM), In . PSAM&ESREL (ed.),  11th International Probabilistic Safety Assessment and Management Conference and the Annual European Safety and Reliability Conference 2012, 25-29 June 2012, Helsinki, Finland.  Curran Associates, Inc..  ISBN 978-1-62276-436-5.  21-WE4.  s 5112 - 5121 Vis sammendrag

  A ”Single European Sky” is the vision of the future for European Air Traffic Management (ATM) aiming to increase capacity whilst significantly reducing costs for managing the European air traffic. The work undertaken in the control centres by the controllers and their colleagues are critical for safe and productive operations. The roles and responsibilities of the controllers and control centres will change significantly as the vision of a single European sky is realised. In order to facilitate this transition, it is vital that the air control centres and the air traffic management system have essential and appropriate tools to improve and develop processes on both an individual and an organisational level to ensure safe and productive air traffic. This paper addresses the need for introducing and implementing principles of continuous improvement of human and organisational processes in air traffic control centres. More specifically, the paper focuses on the team decisions in the ATCC (Air Traffic Control Center) and their effect on productivity. It presents our on-going work on a productivity driven process improvement method and might be useful for the researchers and practitioners.

• Karahasanovic, Amela; Brandtzæg, Petter Bae; Lüders, Marika; Pelt, Michiel & Van Den Broeck, Marc (2012). Designing collaborative writing applications for children, In Piet Kommers; Pedro Isaías & Nik Bessis (ed.),  Proceedings of the IADIS international conference. Web Based Communities and Social Media 2012, Lisbon, Portugal, July 19-21, 2012.  IADIS Press.  ISBN 978-972-8939-72-4.  artikkel.  s 3 - 13 Vis sammendrag

  Online collaborative writing applications might motivate children to write together and thus stimulate their learning and crativity. Although a lot of research has been done on collaborative tools in the professional context, little has been known on collaborative writing for children. This paper investigates which user experience factors stimulate children to write together. An application for collabrative writing has been evaluated with 35 school children. Based on the results of this evaluation we give a list of recommendation for design of such applications.

• Karahasanovic, Amela; Lüders, Marika; Terradillos, Elena; Alejandro, Maria; Rodriguez, Juan; Núñez, Jose M & David, Florez Rodriguez (2012). Insights into usage of multimedia streaming services. IADIS International Journal on WWW/Internet.  ISSN 1645-7641.  10(1), s 105- 121 Vis sammendrag

  The popularity of multimedia streaming services is rapidly increasing. In-depth knowledge of the users’ behaviour is one of the cornerstones of delivering optimal Quality of Experience in such services. In this paper, we present the results of three studies that investigate the patterns of users’ behaviour in Spain, Sweden, and Norway. Based on an analysis of the network traffic data and questionnaires from more than 270000 individual users and households, we identified user accesses over time as well as the users’ habits, preferences, and motivations. Our results show the stability of users’ behaviour across the countries and over time and the differences among the users and access types. The insights obtained in this study might provide valuable inputs for the design of future network management systems and multimedia streaming services.

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• Karahasanovic, Amela (2021). RURAL TRANSPORT, SUSTAINABILITY AND DESIGN.
• Karahasanovic, Amela (2020). Designing for transitions in rural areas. Vis sammendrag

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this presentation, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the Key Performance Indicators and discuss their role in design-led innovation processes.

• Karahasanovic, Amela (2020). Pris for beste paper til Smart transport-prosjekt. #SINTEFblog.
• Karahasanovic, Amela; Nilsson, Erik Gøsta & Schittekat, Patrick (2020). Dynamic airspace configuration - experience and future directions.
• Myhr, Eivind & Karahasanovic, Amela (2020). Smart transport i distriktene.
• Myhr, Eivind & Karahasanovic, Amela (2020). Smart transport i distriktene - status og planer.
• GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan; ALLARD, Eric; Fabio, A.; Puntero, Eva; Iglesias, E.; Carrera, T.; Valle, N.; NEYNS, Valérie & Karahasanovic, Amela (2019). SESAR Solution 08.01 Validation Report (VALR) for V2.
• GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan; LACATUS, Remus; Karahasanovic, Amela; Schittekat, Patrick; Nilsson, Erik Gøsta; ALLARD, Eric; NEYNS, Valérie & PUNTERO PARLA, Eva (2019). SESAR Solution 08.01 Validation Plan (VALP) for V2 - Part I; D2.1.040. Vis sammendrag

  This validation plan describes the V2 validation activities planned for solution 1 of the PJ08 Advanced Airspace Management. The aim of the planned validation activities in Wave 1 is to complete V2 maturity level of the four Operational Improvements as foreseen in the Transition Validation Strategy [22]: • AOM-0208- B • AOM-0805 • AOM-0809A & AOM-0809-B • CM-0102- B Model based, fast time simulations and real time simulations are planned to address stakeholders’ needs and assess the KPAs. This document is part of a project that has received funding from the SESAR Joint Undertaking under grant agreement No 731796 under European Union’s Horizon 2020 research and innovation programme.

• Jordbru, Lasse; Karahasanovic, Amela; Skjetne, Jan Håvard; Kjenstad, Dag & Kloster, Oddvar (2019). Smart transport i distriktene.
• Karahasanovic, Amela (2019). Avslutning av SESAR 2020 Wave 1. SINTEF blogg.
• Karahasanovic, Amela (2019). Cristin - Basic info, FAQ and errors.
• Karahasanovic, Amela (2019). Human Factors in Dynamic Airspace Configurations.
• Karahasanovic, Amela (2019). SESAR 2020 PJ08 EXE08.01.06 SIMADES Availability Note. Vis sammendrag

  This availability note describes the results of the technical and operational acceptance test (OAT) of the SIMADES ATC platform. The platform simulates en-route traffic, enables coping with dynamic sector configurations and enabling interactions with Air Traffic Controllers. It will be used in the gaming exercise EXE08.01.06. This project has received funding from the SESAR Joint Undertaking under the European Union's Horizon 2020 research and innovation programme under grant agreement No 731796

• Karahasanovic, Amela (2019). SINTEF på SESAR Innovation Days. SINTEFs blogg.
• Karahasanovic, Amela (2019). SMART TRANSPORT I DISTRIKTENE.
• Karahasanovic, Amela (2019). SUPPORTING AIR TRAFFIC CONTROLLERS DURING SECTOR CONFIGURATION CHANGES IN DYNAMIC AIR SPACE CONFIGURATION.
• Karahasanovic, Amela (2019). Smart transport i distriktene. SINTEF blogg.
• Karahasanovic, Amela (2019). Talking to quantum computers.
• Nilsson, Erik Gøsta & Karahasanovic, Amela (2019). Tidlig design og validering av komplekse løsninger (Early design and validation of complex solutions).
• Omerovic, Aida & Karahasanovic, Amela (2019). "CyberWiseKids": Gamifying Education of Kids on Online Opportunities and Security Risks. SINTEF Rapport. 2019:00385. Fulltekst i vitenarkiv. Vis sammendrag

  This report summarizes the motivation and the goals of the "CyberWiseKids" project proposal. The proposal was designed by SINTEF in 2015 and revised in 2016, with the aim of developing a research and innovation project which would involve several industrial and academic partners from Norway and Europe. The underlying idea was motivated by the need for enabling children and young people to make the right balance between online opportunities and online risks. A significant innovation potential was envisioned and elaborated within the proposal. Although far less detailed than the original project proposal and excluding several major aspects (e.g. innovation, organization, project plans research questions, and state of the art) that were part of the original proposal, this report quotes and reproduces the parts (of the original proposal) regarding motivation, challenges, and the objectives. The purpose of this report is to enlighten the persistent challenges that young people are facing while being online, as well as to indicate the still-existing needs and opportunities for addressing such challenges through innovation and research. Oppdragsgiver: SINTEF

• Ausen, Dag; Karahasanovic, Amela & Grut, Lisbet (2018). Nasjonal førstehjelpsopplæring i grunnskolen. Kunnskapsgrunnlag for evaluering av pilotprosjekt. SINTEF Rapport. 2018:00023. Fulltekst i vitenarkiv. Vis sammendrag

  Denne rapporten presenterer et kunnskapsgrunnlag for prosjektet Førstehjelpsopplæring i grunnskolen. Rapporten baserer seg på analyse av 25 forskningsartikler, og trekker ut den viktigste kunnskapen som er relevant for utviklingen av prosjektet. Analysen konkluderer med at alderstilpasset skolebasert opplæring og trening i førstehjelp kan gis til svært unge barn, og at slik opplæring kan gi gode resultater når det gjelder å øke kunnskaper om skadereduksjon, øke ferdighetene i grunnleggende livredning og øke selvitilitt til at de kan hjelpe. Opplæringsopplegget bør baseres på praktiske øvelse og faktakunnskaper, og bør være tilpasset aldersgruppen. eLæring og annen teknologibasert opplæring kan med fordel supplere praktiske øvelser. Bruk av digitale verktøy for trening, instruksjon og spill kan redusere tid og ressursbruk. Pilotprosjektet bør evaluere resultater av undervisningsopplegget rett etter opplæringen/ ved avsluttet opplæring, og en god stund etter gjennomført opplæring (noen uker/måneder). Evalueringen bør gi kunnskap om elevenes kunnskap, ferdigheter og holdninger knyttet til læringsmålene, og fange opp dimensjonene kjennskap til, kunnskap om, ferdigheter i og mestring av. Oppdragsgiver: LHL

• Boletsis, Costas & Karahasanovic, Amela (ed.) (2018). TRANSFORMING RETAIL INNOVATION WITH AUGMENTED AND VIRTUAL REALITY.
• Karahasanovic, Amela (2018). AI Personas.
• Karahasanovic, Amela (2018). Evaluating DAC (EXE08.01.06).
• Karahasanovic, Amela (2018). Hva med en sjekke-app for bananer?, nyhetssak på Gemini. Vis sammendrag

  Netthandel: I 2017 handlet 11,6 prosent av nordmenn dagligvarer på nett, det er en fordobling sammenlignet med året før. Men når det gjelder innkjøp av enkelte vareslag sitter det langt inne å bestille på nettet. Vi går helst selv til butikken. Det er spesielt to typer produkter kundene kvier seg for å handle: Det første er dyre ting som elektronikk, det andre er ferskvarer som frukt og grønnsaker. Kundene vil helst selv se om bananen er moden nok, eller kjenne etter om avokadoen er passe fast, sier seniorforsker i SINTEF Digital Amela Karahasanović. Hun har ledet prosjektet «Design for trust – online grocery shopping». I et samarbeid med NorgesGruppen har SINTEF undersøkt hva som må til for å øke kundenes tillit til handel av ferskvarer på nettet.

• Karahasanovic, Amela (2018, 23. januar). Hvordan selge frukt og grønt på nettet. [Radio].  NRK P1.
• Karahasanovic, Amela (2018). SINTEF innen luftfart. Linkedin. Vis sammendrag

  SINTEF er involvert i mange Horisont 2020-prosjekter innen luftfart. Nylig holdt de åpent hus for å vise noen av prosjektresultatene som hittil har kommet. Les mer på bloggen til Sintef Digital.

• Karahasanovic, Amela (2018). SINTEF innen luftfart (FB). Facebook. Vis sammendrag

  Horisont 2020 20 September 2018 · SINTEF Digital er involvert i mange Horisont 2020-prosjekter innen luftfart. Nylig holdt de åpent hus for å vise noen av prosjektresultatene som hittil har kommet. Les mer på bloggen til Sintef.

• Karahasanovic, Amela; Bakken, Trond; Schittekat, Patrick; Riise, Atle & Herrera, Ivonne Andrade (2018). SINTEF Aviation Open Day. #SINTEFblog. Vis sammendrag

  SINTEF is heavily involved in aviation projects, and last week we presented several of them at the SINTEF Aviation Open Day, where actors such as research institutes (DLR and FFI) Air Navigation Service Providers/Airport owners (Naviar/Coopans, NUAC and Avinor) manufacturing industry (Frequentis), the Research Council of Norway and the Ministry of Transport and communications were present.

• Karahasanovic, Amela; Nilsson, Erik Gøsta & Volden-Freberg, Vetle (2018). SIMADES ATC and EXE 08.01.06.
• Karahasanovic, Amela; Nilsson, Erik Gøsta; Volden-Freberg, Vetle & Skjetne, Jan Håvard (2018). SINTEF VALIDATION PLATFORM - SIMADES ATC.
• Karahasanovic, Amela (2017). Increasing Trust In Online Grocery Shopping. CSI blogg v/NHH. Vis sammendrag

  Online grocery shopping is an increasing trend. In 2017, 11.6% of Norwegians bought their groceries online, which is twice as much as in 2016, and even more people are thinking about doing so. An online survey based on responses from 60 countries showed that a quarter of the respondents reported buying groceries online, while more than half (55%) were considering doing so in the future. The main problem related to the online purchase of perishable groceries, such as fruits and vegetables, is the perceived risk of receiving products that do not meet the customers’ expectations. Through a series of prototypes and evaluation studies conducted in collaboration with NorgesGruppen, we investigated how to increase the trust of customers who buy perishable products online.

• Karahasanovic, Amela (2017). Overview of the PJ08 research.
• Karahasanovic, Amela (2017). SINTEF and Service Innovation.
• Karahasanovic, Amela (2017). Sterkere sammen - Gemini sentrene på konferanse. Vis sammendrag

  Tre forskningsartikler fra Gemini sentrene ble presentert på Multi Conference on Computer Science and Information Systems 2017 i Lisboa. Blog publisert på Skala 15.8.2017

• Karahasanovic, Amela; Nejad, Aria & Holm, Kristoffer (2017). DESIGN FOR TRUST – ONLINE GROCERY SHOPPING. Vis sammendrag

  Presntation of the paper published at the Conference. Abstract. This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trust have been conducted in the context of online grocery shopping. However, knowledge of how to improve trust and reduce risks is rather limited in this context. Through design, prototyping and user studies, we explore if and how a variety of user feedback mechanics such as ratings, comments and presence help build trust. Several concepts and prototypes were evaluated through group interviews and usability testing. Based on our results, we proposed trust-related design guidelines for online grocery shopping applications. Our results might be useful to both researchers investigating trust in the context of online shopping and to the practitioners designing applications and services in this area.

• Nilsson, Erik Gøsta; Stølen, Ketil & Karahasanovic, Amela (2017). FLUIDE: A Framework for Developing Flexible User lnterfaces for Emergency Responders. Doctoral Dissertation. Submitted to the Faculty of Mathematics and NaturaI Sciences at the University of Oslo in partial fulfilment of the requirements for the degree Philosophiae Doctor (Ph.D.) in Computer Science. January 2017.
• Karahasanovic, Amela (2016). NextGenDST project.
• Karahasanovic, Amela (2016). SINTEF, Research for innovation.
• Karahasanovic, Amela (2016). Sintef SERVICE INNOVATION TOOLBOX.
• Karahasanovic, Amela (2016). Unge innovatører fra akademia.
• Karahasanovic, Amela & Nordlander, Tomas (2016). Next Generation Decision Support Tools.
• Karahasanovic, Amela & Schittekat, Patrick (2016). Decision making in complex time-critical domains.
• Omerovic, Aida & Karahasanovic, Amela (2016). CyberWiseKids project.
• Schittekat, Patrick & Karahasanovic, Amela (2016). NextGenDST research at SINTEF.
• Karahasanovic, Amela; Nordlander, Tomas & Schittekat, Patrick (2015). Optimization-Based Training in ATM.
• Bakhrankova, Krystsina; Schittekat, Patrick; Karahasanovic, Amela; Eide, Aslak Wegner; Swendgaard, Hans Erik; Grantz, Volker; Ødegård, Stian Støer; Kjenstad, Dag & Mannino, Carlo (2014). Decision support for improving the SESAR Key Performance Areas.
• Eide, Aslak Wegner; Ødegård, Stian Støer & Karahasanovic, Amela (2014). A Post-Simulation Assessment Tool for Training of Air Traffic Controllers.
• Karahasanovic, Amela (2014). Hvordan lykkes med prosessforbedring? Erfaringer fra luftfart.
• Karahasanovic, Amela (2014). What have we learned from the ZeFMaP project.
• Følstad, Asbjørn & Karahasanovic, Amela (2013). Social software for co-creation in Living Labs: Solutions and experiences. SINTEF Rapport. A24268. Fulltekst i vitenarkiv. Vis sammendrag

  In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project. The intended readership of the report is practitioners and researchers working with user involvement in innovation processes. First, we present different types of social software designed to support user involvement and co-creation at different phases of the innovation process. In particular, we go into detail on a social software solutions developed within the SociaLL project to support user feedback on design.Second, we present our experiences and lessons learnt from using this social software in cases of user involvement in innovation. Our experiences are based on the results from the user involvement, as well as post factum reports from clients and participants. In particular, we discuss challenges and findings concerning participant interaction Oppdragsgiver: NordForsk

• Karahasanovic, Amela (2013, 18. mars). Best practices takes to the skies.  The Parliament Magazine.
• Karahasanovic, Amela (2013). Kan vi lese brukernes tanker? Veien til den optimale brukeropplevelse.
• Karahasanovic, Amela (2013). Modelling User Behaviour and Experience - The R2D2 Networks Approach.
• Karahasanovic, Amela (2013). User Experience - Gemini Centre - Annual Report 2012 (Introduction).
• Følstad, Asbjørn & Karahasanovic, Amela (2012). Social software for co-creation in Living Labs - lessons learnt. SINTEF Rapport. A22649. Fulltekst i vitenarkiv. Vis sammendrag

  In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project.Social design feedback is proposed as an approach to utilize social software for such co-creation. We discuss tools for social design feedback. Tools to be used within this approach are discussed. In particular, we describe and discuss the RECORD Living Lab tool, for which new designs and functionality have been developed within SociaLL. Furthermore, we present two case studies that provide insight in the kind of feedback that is generated in social design feedback studies, as well as lessons learnt concerning the design of tools for social design feedback. Oppdragsgiver: Nordforsk

• Hansson, Lisbeth; Andersen, Bjørn; Langlo, Jan Alexander; Karahasanovic, Amela & Zeh, Theodor (2012). Measuring team quality as a means for improving productivity in Air Traffic Management (ATM).
• Karahasanovic, Amela (2012). Brukeropplevelse innen IKT.
• Karahasanovic, Amela (2012). Building blocks for understanding users' behaviour and satisfaction.
• Karahasanovic, Amela (2012). Sanntids brukeropplevelse – Hvordan kan den brukes.
• Karahasanovic, Amela (2012). User Experience research.
• Karahasanovic, Amela & Clausen, Nora (2012, 12. november). Tar bruker opplevelse på alvor. [Internett].  www.forskningsrådet.no.
• Karahasanovic, Amela & Clausen, Nora (2012, 24. november). Tar brukeropplevelsen på alvor. [Internett].  www.forskning.no.
• Karahasanovic, Amela & Færden, H.C. (2012, 14. november). Samling om bruker-opplevelse innen IKT.  Ingeniør Nytt (papir avis) - også på www.ingeniornytt.no.
• Karahasanovic, Amela & Perez, L. (ed.) (2012). R2D2 - Project Achievements. Vis sammendrag

  The main outcome of R2D2Networks is a user-dependant media-aware selfadaptive network management system that helps the network to learn What, When, Where and How different services and resources are to be used. It advances the current home and access/aggregation networks towards architectures with better use of connectivity resources and optimization of the provided service quality. The proposed solution is based on a resource manager that dynamically optimizes the network resources based on customer’s Quality of Experience (QoE) and behaviour

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