Amela Karahasanovic

• Karahasanovic, Amela & Culén, Alma Leora (2022). Project-based learning in human–computer interaction: a service‐dominant logic approach. Interactive Technology and Smart Education. ISSN 1741-5659. doi: 10.1108/ITSE-10-2021-0178. Fulltekst i vitenarkiv
• Karahasanovic, Amela; Nilsson, Erik Gøsta; Grani, Giorgio; Pettersen, Kjell Fredrik; Karabeg, Leo & Schittekat, Patrick (2021). User Involvement in the Design of ML-Infused Systems, CHI Greece 2021: 1st International Conference of the ACM Greek SIGCHI Chapter. Association for Computing Machinery (ACM). ISSN 978-1-4503-8578-7. doi: 10.1145/3489410.3489421.
• Karahasanovic, Amela; Følstad, Asbjørn & Schittekat, Patrick (2021). Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence. I Degen, Helmut & Ntoa, Stavroula (Red.), Artificial Intelligence in HCI, Second International Conference, AI-HCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings. Springer. ISSN 978-3-030-77771-5. s. 229–240. doi: 10.1007/978-3-030-77772-2_15.
• Karahasanovic, Amela & Culén, Alma Leora (2021). A Service-Dominant Logic based framework for teaching innovation in HCI. I Blashki, Katherine (Red.), Proceedings of the International Conferences on Interfaces and Human-Computer Interaction and Game and Entertainment Technologies 2021. IADIS Press. ISSN 978-989-8704-31-3. s. 17–25. Fulltekst i vitenarkiv
• Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard & Hasle, Geir (2020). Key Performance Indicators in design for sustainable rural transport . IADIS International Journal on Computer Science and Information System. ISSN 1646-3692. 15(2), s. 107–122.
• Boletsis, Costas & Karahasanovic, Amela (2020). Immersive Technologies in Retail: Practices of Augmented and Virtual Reality. I Holzinger, Andreas; Plácido Silva, Hugo; Helfert, Markus & Constantine, Larry (Red.), Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications. SciTePress. ISSN 978-989-758-480-0. s. 281–290. doi: 10.5220/0010181702810290.
• Høiland, Camilla Gudmundsen; Følstad, Asbjørn & Karahasanovic, Amela (2020). Hi, can I help? Exploring how to design a mental health chatbot for youths. Human Technology. ISSN 1795-6889. 162(2), s. 139–169. doi: 10.17011/ht/urn.202008245640. Fulltekst i vitenarkiv Vis sammendrag

  Chatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where we designed and evaluated a prototype chatbot to complement the work of school nurses in the school health service. The prototype was designed with particular regard for preventive mental health support. The design process involved school nurses, digital health workers, and youths. Through user insight activities, we identified four types of support to be provided through the chatbot: informational, relational, processual, and referral. We explored these four types of support through concept development and prototyping. These results are discussed as a potential basis for a framework for understanding youths’ needs regarding chatbots for preventive mental health support. When discussing the study findings, we point out how the study contributes to theory and practice and suggest avenues for future research.

• Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard & Hasle, Geir (2020). Designing for transitions in rural transport. I Kommers, Piet & Peng, Guo Chao (Red.), MCCSIS 2020, Proceedings of the International Conferences: ICT, Society and Human Beings 2020; Connected Smart Cities 2020; Web Based Communities and Social Media 2020. IADIS Press. ISSN 978-989-8704-19-1. s. 57–64. Fulltekst i vitenarkiv
• Karahasanovic, Amela; Hollebeek, Linda D.; Chasanidou, Dimitra & Gurau, Calin (2019). Temporality of Customer engagement in service innovation: a theoretical model. I Hollebeek, Linda D. & Sprott, David Erik (Red.), Handbook of Research on Customer Engagement. Edward Elgar Publishing. ISSN 9781788114882. s. 376–390. doi: 10.4337/9781788114899.
• Karahasanovic, Amela; Nilsson, Erik Gøsta; Schittekat, Patrick; Volden-Freberg, Vetle; Smedsrud, Morten & Criscuolo, Patrizia [Vis alle 7 forfattere av denne artikkelen] (2019). Supporting Air Traffic Controllers During Sector Configuration Changes in Dynamic Air Space Configuration. SESAR Innovation Days. ISSN 0770-1268. 9(1), s. 1–8. Fulltekst i vitenarkiv
• Hollebeek, Linda D.; Sprott, David Erik; Andreassen, Tor W.; Costley, Carolyn; Klaus, Phil & Kuppelwieser, Volker [Vis alle 10 forfattere av denne artikkelen] (2019). Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing. ISSN 0309-0566. 53(9). doi: 10.1108/EJM-09-2019-970.
• Karahasanovic, Amela; Eide, Aslak Wegner; Schittekat, Patrick; Swendgaard, Hans Erik; Bakhrankova, Krystsina & Kjenstad, Dag [Vis alle 11 forfattere av denne artikkelen] (2019). Can Holistic Optimization Improve Airport Air Traffic Management Performance? IEEE Aerospace and Electronic Systems Magazine. ISSN 0885-8985. 34(5), s. 12–20. doi: 10.1109/MAES.2019.2918039. Fulltekst i vitenarkiv
• Boletsis, Costas & Karahasanovic, Amela (2018). Augmented Reality and Virtual Reality for Retail Innovation. Magma - Tidsskrift for økonomi og ledelse. ISSN 1500-0788. 21(7), s. 49–59. Fulltekst i vitenarkiv Vis sammendrag

  Nye og bedre Augmented Reality (AR) og Virtual Reality (VR) applikasjoner utvikles helle tiden og brukes mer og mer i handel. Utvikling i AR and VR i løpet av de siste årene satt i gang mange innovasjoner i måten handelen foregår, innovasjoner i markedsføring, og innovasjon i design og utvikling av produkter og tjenester. Likevel, vet vi lite om muligheter som AR og VR skaper for innovasjon og om erfaringene fra de som allerede bruker dem. Denne artikkelen beskriver hvordan AR og VR kunne med fordel brukes for flere typer av innovasjon og hjelpe forretningsvirksomhet til å vokse. Artikkelen gir en oversikt over eksisterende innovasjonspraksis i handel og kan hjelpe norske virksomheter i deres strategiske planlegging. Vår analyse viser at AR/VR innovasjon kan bidra til bygning av merkevære, restrukturering av prosesser i organisasjon, involvering av kunder i verdiskapning, kan gi ekstra after-sale tjenester ved å gi produkt relatert informasjon i kontekst, kan støte omnimarket strategier og påvirke kjøp ved virtuell try-on opplevelser.

• Hollebeek, Linda D.; Andreassen, Tor W.; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela & Marquez, Alvaro (2018). Epilogue - Service Innovation Actor Engagement: An Integrative Model. Journal of Services Marketing. ISSN 0887-6045. 32(1), s. 95–100. doi: 10.1108/JSM-11-2017-0390. Fulltekst i vitenarkiv Vis sammendrag

  Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a boundedly volitional theoretical entity. Engagement’s boundedly volitional nature arises from actors’ structural and agency-based characteristics and constraints that are addressed and further developed in a conceptual model of actor (i.e. customer, firm, employee) engagement with service innovation. Design/methodology/approach: Based on the observed gap, we propose an integrative S-D logic/structuration theoretical model that outlines three particular service innovation actors’ (i.e. customers’, the firm’s, and employees’) engagement, which comprises institution-driven (i.e. fixed) and agency-driven (i.e. variable) engagement facets. In addition, we integrate the key expected characteristics of positively (vs. negatively) valenced service innovation engagement for each of these actor groups in our analyses. Findings: We develop a 12-cell matrix (conceptual model) that outlines particular service innovation actors’ institution-driven and agency-driven engagement facets, and outline their expected impact on actors’ ensuing positively and negatively valenced engagement. Research limitations/implications: We discuss key theoretical implications arising from our analyses. Originality/value: Outlining service innovation actors’ structure- and agency-driven engagement facets, our model can be used to explain or predict customers’, the firm’s, or employees’ service innovation engagement-based activities.

• Karahasanovic, Amela; Holm, Kristoffer Tønjum & Aria, Nejad (2017). Design for Trust - Online Grocery Shopping. I Blashki, Katherine (Red.), International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Lisbon, Portugal, 21 – 23 July 2017. IADIS Press. ISSN 978-989-8533-64-7. s. 239–243. Fulltekst i vitenarkiv
• Chasanidou, Dimitra & Karahasanovic, Amela (2017). Co-creation for innovation: why do customers get involved? I Lüders, Marika; Andreassen, Tor W.; Clatworthy, Simon & Hillestad, Tore (Red.), Innovating for Trust. Edward Elgar Publishing. ISSN 978-1785369476. s. 275–292. doi: 10.4337/9781785369483.00028. Fulltekst i vitenarkiv
• Boletsis, Costas; Karahasanovic, Amela & Fjuk, Annita (2017). Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design. I De Paolis, Lucio Tommaso; Bourdot, Patrick & Mongelli, Antonio (Red.), Augmented Reality, Virtual Reality, and Computer Graphics - 4th International Conference, AVR 2017, Ugento, Italy, June 12-15, 2017, Proceedings, Part I. Springer. ISSN 978-3-319-60921-8. s. 279–288. doi: 10.1007/978-3-319-60922-5_22. Fulltekst i vitenarkiv
• Chasanidou, Dimitra & Karahasanovic, Amela (2016). Let’s DEsign for MOtivation (DEMO). I Bottino, Rosa; Jeuring, Johan & Veltkamp, Remco (Red.), Games and Learning Alliance - 5th International Conference, GALA 2016, Utrecht, The Netherlands, December 5–7, 2016, Proceedings. Springer. ISSN 978-3-319-50181-9. s. 342–353. doi: 10.1007/978-3-319-50182-6_31.
• Chasanidou, Dimitra & Karahasanovic, Amela (2016). The Visibility of Ethics for Open Innovation Platforms. I Morelli, Nicola; de Götzen, Amalia & Grani, Francesco (Red.), Service Design Geographies. Proceedings of the ServDes2016 Conference. Linköping University Electronic Press, Linköpings universitet. ISSN 978-91-7685-738-0. s. 65–77.
• Haugstveit, Ida Maria; Halvorsrud, Ragnhild & Karahasanovic, Amela (2016). Supporting Redesign of C2C Services Through Customer Journey Mapping. I Morelli, Nicola; de Götzen, Amalia & Grani, Francesco (Red.), Service Design Geographies. Proceedings of the ServDes2016 Conference. Linköping University Electronic Press, Linköpings universitet. ISSN 978-91-7685-738-0. s. 215–227.
• Følstad, Asbjørn; Haugstveit, Ida Maria; Kvale, Knut & Karahasanovic, Amela (2016). Design Feedback from Users Through an Online Social Platform: Benefits and Limitations. Interacting with computers. ISSN 0953-5438. 28(4), s. 421–436. doi: 10.1093/iwc/iwv017. Vis sammendrag

  Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based on analyses of the design feedback and post-factum data collections with development team representatives and users. The development team representatives reported as key benefits that the evaluations provided insight into users’ needs and competencies, input into ongoing design discussions and support for idea generation in the development team, but found the lack of direct contact and control with the users to be an important limitation. The users appreciated the opportunity to contribute to the design process, but the majority reported not to build on each other's contributions. Involving a relatively large number of users was found to be beneficial for generating constructive design suggestions. Practical implications and future research challenges are suggested.

• Lee, Eunji; Karahasanovic, Amela & Halvorsrud, Ragnhild (2015). A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management. International Journal On Advances in Software. ISSN 1942-2628. 8(3 & 4), s. 288–308. Fulltekst i vitenarkiv Vis sammendrag

  Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among the actors involved. Although several process modelling languages and a service design technique called ‘service blueprint’ provide good support for modelling of service delivery processes, the actual execution of service and networked interactions among actors seem to have not been sufficiently considered. To overcome these limitations, we developed the Service Journey Modelling Language. Each version of the language has been evaluated, and the results were used as input for the next version. Results from our case studies show that our language might supplement the management of business processes for services by aligning business processes with customer perspectives and by supporting depiction of the actual service journeys with networked interactions of involved actors using appropriate visual representations.

• Nordlander, Tomas; Karahasanovic, Amela & Schittekat, Patrick (2015). Increasing trust in optimization based ATM systems through training. Lecture Notes in Management Science. ISSN 2008-0050. 7, s. 41–44. Vis sammendrag

  Air Traffic Management is the complex task of safely managing the flow of aircrafts. This task needs to be solved efficiently to avoid hindering the growth of the aviation sector. Optimization-based decision support tools could assist but, this being a safety-critical and conservative domain, a high level of trust needs to be in place. The amount of trust depends on the level of automation and familiarity with the tools. We argue that this needed trust could best be built if optimization based tools are used in the training of air traffic controllers. We discuss how this training can help air traffic controllers and the model of optimization.

• Karahasanovic, Amela; Nordlander, Tomas & Schittekat, Patrick (2015). Optimization-Based Training in ATM. I Schmorrow, Dylan D. & Fidopiastis, Cali M. (Red.), Foundations of Augmented Cognition, 9th International Conference, AC 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings. Springer. ISSN 978-3-319-20815-2. s. 757–766. doi: 10.1007/978-3-319-20816-9_72.
• Karahasanovic, Amela & Heim, Jan (2015). Understanding the behaviour of online TV users. Personal and Ubiquitous Computing. ISSN 1617-4909. 19(5-6), s. 839–852. doi: 10.1007/s00779-015-0865-9. Vis sammendrag

  The amount of online video content available to us is rapidly increasing. Understanding how people are seeking and consuming this content is a prerequisite for providing good services. This paper investigates if and how log data can be used to identify information seeking behaviour in the context of online TV. A study was conducted where 27 participants performed given tasks on two Norwegian online TV sites. The participants were between 20 and 25 years old and all of them were moderate or heavy users of online TV. Tasks that require both scanning and searching of information were given. Four main types of behaviour were identified in the qualitative data: goal-directed search, goal-directed meta-data search followed by consumption, goal-directed search of meta-data and video, and explorative behaviour. Detailed log event files were compared to self-reported data describing user's activities (feedback collected at the end of each task and interviews) and screen captures. Our results indicate that the following four variables in the log files: number of (short navigation sequence, short video watching sequence) pairs, frequency of video search actions, percentage of time spent on sequences of navigate actions, and percentage of time spent on watching videos can be used to characterise the four types of behaviour. This work extends previous research on usage of log files in describing user's behaviour by providing simple way of characterizing behaviour of online TV users. In particular, the results might be useful in supporting the personalisation of online TV services.

• Karahasanovic, Amela & Culén, Alma Leora (2014). Can HCI Education Benefit From Design Thinking? I Culén, Alma Leora & Følstad, Asbjørn (Red.), Innovation in HCI: what can we learn from design thinking?. IFI. ISSN 978-82-7368-407-3. s. 19–22.
• Chasanidou, Dimitra; Karahasanovic, Amela & Lüders, Marika (2014). Introducing Open Service Innovation Platforms: A Case Study. I Huizingh, K.R.E.; Conn, S.; Torkkeli, M. & Bitran, I. (Red.), The Proceedings of The XXV ISPIM Conference. International symposium of product innovation management. ISSN 978-952-265-591-2. doi: http%3A/www.ispim.org/abstracts/THE%20PROCEEDINGS%20OF%20THE%20XXV%20ISPIM%20CONFERENCE%202014%20DUBLIN%2C%20IRELAND%20-%208-11%20JUNE%202014/chasanidou_dimitra.html.
• Chasanidou, Dimitra & Karahasanovic, Amela (2014). Open Service Innovation Platforms and Experience. I Sangiorgi, Daniela; Hands, David & Murphy, Emma (Red.), ServDes.2014 Service Future, Proceedings of the fourth Service Design and Service Innovation Conference, Lancaster University, United Kingdom, 9-11 April 2014. Linköping University Electronic Press. ISSN 978-91-7519-280-2. s. 440–445.
• Eide, Aslak Wegner; Ødegård, Stian Støer & Karahasanovic, Amela (2014). A Post-simulation Assessment Tool for Training of Air Traffic Controllers. I Yamamoto, Sakae (Red.), Human Interface and the Management of Information. Information and Knowledge Design and Evaluation. 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part I. Springer. ISSN 978-3-319-07730-7. s. 34–43. doi: 10.1007/978-3-319-07731-4_4.
• Lee, Eunji & Karahasanovic, Amela (2013). Can Business Process Management Benefit from Service Journey Modelling Language? I Lavazza, Luigi; Oberhauser, Roy; Martin, Adriana; Hassine, Jameleddine; Gebhart, Michael & Jäntti, Marko (Red.), ICSEA 2013, The Eighth International Conference on Software Engineering Advances, October 27 - November 1, 2013, Venice, Italy. International Academy, Research and Industry Association (IARIA). ISSN 978-1-61208-304-9. s. 579–582. Fulltekst i vitenarkiv
• Karahasanovic, Amela & Følstad, Asbjørn (2013). Modelling User Behaviour and Experience – The R2D2 Networks Approach. I Marcus, Aaron (Red.), Design, User Experience, and Usability. Design Philosophy, Methods, and Tools : Second International Conference, DUXU 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part I. Springer. ISSN 978-3-642-39228-3. s. 506–515. doi: 10.1007/978-3-642-39229-0_54.

Se alle arbeider i Cristin

• Karahasanovic, Amela (2022). En vellykket avslutning av IPO-prosjektet "Smart transport i distriktene". UNO.
• Karahasanovic, Amela (2022). Smart transport i distriktene - metoder for bærekraftig design.
• Karahasanovic, Amela (2022). Smart transport i distriktene - konsept og applikasjoner for reisende.
• Karahasanovic, Amela; Hasle, Geir; Smedsrud, Morten & Myhr, Eivind (2021). Smart transport i distriktene - oversikt til KMD.
• Karahasanovic, Amela; Hasle, Geir; Smedsrud, Morten & Myhr, Eivind (2021). Smart transport i distriktene til Øyer kommune.
• Karahasanovic, Amela (2021). Designing for transitions in rural transport.
• Karahasanovic, Amela (2021). Smart transport i distriktene og grønn mobilitet.
• Karahasanovic, Amela (2021). Case studies on sustainable transport . Vis sammendrag

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this lecture I will present our research on transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Further, I'll present our ongoing work on user involvement in the development of a Machine Learning infused decision support system in Air Traffic Management.

• Karahasanovic, Amela (2021). Presenterer smart transport i distriktene. Vis sammendrag

  Medieomtalle - Artikkel om prosjektet Smart transport i distriktene i Folldalsportalen 20.10.2021 bak betallingsmuren https://www.folldalsportalen.no/2021/nyheter/presenterer-smart-transport-i-distriktene/

• Karahasanovic, Amela (2021). Prosjektet smart transport i distriktene. [Radio]. Nyheter.
• Karahasanovic, Amela; Prillard, Ophelia & Smedsrud, Morten (2021). Smart transport i distriktene Framtidens løsninger.
• Karahasanovic, Amela & Prillard, Ophelia (2021). Smart transport distriktene La oss påvirke fremtiden.
• Karahasanovic, Amela (2021). SMART TRANSPORT IN RURAL AREAS - AI FOR SUSTAINABLE MOBILITY.
• Karahasanovic, Amela (2021). Teknologi kan gi bedre transport til lavere pris. [Internett]. Nyheter fra Læringsnettverk Smart transport i distriktene.
• Karahasanovic, Amela; Følstad, Asbjørn & Schittekat, Patrick (2021). Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence.
• Karahasanovic, Amela & Culén, Alma Leora (2021). A Service-Dominant Logic based framework for teaching innovation in HCI.
• Karahasanovic, Amela (2021). RURAL TRANSPORT, SUSTAINABILITY AND DESIGN.
• Karahasanovic, Amela & Kloster, Oddvar (2020). Smart transport i distriktene - resultater.
• Karahasanovic, Amela (2020). Pris for beste paper til Smart transport-prosjekt. #SINTEFblog.
• Myhr, Eivind & Karahasanovic, Amela (2020). Smart transport i distriktene - status og planer.
• Myhr, Eivind & Karahasanovic, Amela (2020). Smart transport i distriktene.
• Karahasanovic, Amela; Nilsson, Erik Gøsta & Schittekat, Patrick (2020). Dynamic airspace configuration - experience and future directions.
• Karahasanovic, Amela (2020). Designing for transitions in rural areas. Vis sammendrag

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this presentation, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the Key Performance Indicators and discuss their role in design-led innovation processes.

• Karahasanovic, Amela (2019). Smart transport i distriktene. SINTEF blogg.
• Karahasanovic, Amela (2019). Avslutning av SESAR 2020 Wave 1. SINTEF blogg.
• Karahasanovic, Amela (2019). SINTEF på SESAR Innovation Days. SINTEFs blogg.
• Karahasanovic, Amela (2019). SUPPORTING AIR TRAFFIC CONTROLLERS DURING SECTOR CONFIGURATION CHANGES IN DYNAMIC AIR SPACE CONFIGURATION.
• Jordbru, Lasse; Karahasanovic, Amela; Skjetne, Jan Håvard; Kjenstad, Dag & Kloster, Oddvar (2019). Smart transport i distriktene.
• Nilsson, Erik Gøsta & Karahasanovic, Amela (2019). Tidlig design og validering av komplekse løsninger (Early design and validation of complex solutions).
• Karahasanovic, Amela (2019). Cristin - Basic info, FAQ and errors.
• Karahasanovic, Amela (2019). SMART TRANSPORT I DISTRIKTENE.
• Karahasanovic, Amela (2019). Talking to quantum computers.
• Karahasanovic, Amela (2019). Human Factors in Dynamic Airspace Configurations.
• Karahasanovic, Amela (2018). SINTEF innen luftfart (FB). Facebook. Vis sammendrag

  Horisont 2020 20 September 2018 · SINTEF Digital er involvert i mange Horisont 2020-prosjekter innen luftfart. Nylig holdt de åpent hus for å vise noen av prosjektresultatene som hittil har kommet. Les mer på bloggen til Sintef.

• Karahasanovic, Amela (2018). SINTEF innen luftfart. Linkedin.
• Karahasanovic, Amela; Bakken, Trond; Schittekat, Patrick; Riise, Atle & Herrera, Ivonne Andrade (2018). SINTEF Aviation Open Day. #SINTEFblog.
• Karahasanovic, Amela; Nilsson, Erik Gøsta & Volden-Freberg, Vetle (2018). SIMADES ATC and EXE 08.01.06.
• Karahasanovic, Amela (2018). Evaluating DAC (EXE08.01.06).
• Karahasanovic, Amela; Nilsson, Erik Gøsta; Volden-Freberg, Vetle & Skjetne, Jan Håvard (2018). SINTEF VALIDATION PLATFORM - SIMADES ATC .
• Boletsis, Costas & Karahasanovic, Amela (2018). TRANSFORMING RETAIL INNOVATION WITH AUGMENTED AND VIRTUAL REALITY.
• Karahasanovic, Amela (2018). AI Personas.
• Karahasanovic, Amela (2018). Hva med en sjekke-app for bananer?, nyhetssak på Gemini. Vis sammendrag

  Netthandel: I 2017 handlet 11,6 prosent av nordmenn dagligvarer på nett, det er en fordobling sammenlignet med året før. Men når det gjelder innkjøp av enkelte vareslag sitter det langt inne å bestille på nettet. Vi går helst selv til butikken. Det er spesielt to typer produkter kundene kvier seg for å handle: Det første er dyre ting som elektronikk, det andre er ferskvarer som frukt og grønnsaker. Kundene vil helst selv se om bananen er moden nok, eller kjenne etter om avokadoen er passe fast, sier seniorforsker i SINTEF Digital Amela Karahasanović. Hun har ledet prosjektet «Design for trust – online grocery shopping». I et samarbeid med NorgesGruppen har SINTEF undersøkt hva som må til for å øke kundenes tillit til handel av ferskvarer på nettet.

• Karahasanovic, Amela (2018). Hvordan selge frukt og grønt på nettet. [Radio]. NRK P1.
• Karahasanovic, Amela (2017). Sterkere sammen - Gemini sentrene på konferanse. Vis sammendrag

  Tre forskningsartikler fra Gemini sentrene ble presentert på Multi Conference on Computer Science and Information Systems 2017 i Lisboa. Blog publisert på Skala 15.8.2017

• Karahasanovic, Amela (2017). Increasing Trust In Online Grocery Shopping. CSI blogg v/NHH. Vis sammendrag

  Online grocery shopping is an increasing trend. In 2017, 11.6% of Norwegians bought their groceries online, which is twice as much as in 2016, and even more people are thinking about doing so. An online survey based on responses from 60 countries showed that a quarter of the respondents reported buying groceries online, while more than half (55%) were considering doing so in the future. The main problem related to the online purchase of perishable groceries, such as fruits and vegetables, is the perceived risk of receiving products that do not meet the customers’ expectations. Through a series of prototypes and evaluation studies conducted in collaboration with NorgesGruppen, we investigated how to increase the trust of customers who buy perishable products online.

• Karahasanovic, Amela; Nejad, Aria & Holm, Kristoffer (2017). DESIGN FOR TRUST – ONLINE GROCERY SHOPPING. Vis sammendrag

  Presntation of the paper published at the Conference. Abstract. This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trust have been conducted in the context of online grocery shopping. However, knowledge of how to improve trust and reduce risks is rather limited in this context. Through design, prototyping and user studies, we explore if and how a variety of user feedback mechanics such as ratings, comments and presence help build trust. Several concepts and prototypes were evaluated through group interviews and usability testing. Based on our results, we proposed trust-related design guidelines for online grocery shopping applications. Our results might be useful to both researchers investigating trust in the context of online shopping and to the practitioners designing applications and services in this area.

• Karahasanovic, Amela (2017). SINTEF and Service Innovation.
• Karahasanovic, Amela (2017). Overview of the PJ08 research.
• Karahasanovic, Amela (2016). NextGenDST project.
• Omerovic, Aida & Karahasanovic, Amela (2016). CyberWiseKids project.
• Karahasanovic, Amela (2016). SINTEF, Research for innovation.
• Karahasanovic, Amela (2016). Unge innovatører fra akademia.
• Karahasanovic, Amela & Schittekat, Patrick (2016). Decision making in complex time-critical domains .
• Karahasanovic, Amela & Nordlander, Tomas (2016). Next Generation Decision Support Tools.
• Karahasanovic, Amela (2016). Sintef SERVICE INNOVATION TOOLBOX.
• Schittekat, Patrick & Karahasanovic, Amela (2016). NextGenDST research at SINTEF.
• Karahasanovic, Amela; Nordlander, Tomas & Schittekat, Patrick (2015). Optimization-Based Training in ATM.
• Bakhrankova, Krystsina; Schittekat, Patrick; Karahasanovic, Amela; Eide, Aslak Wegner; Swendgaard, Hans Erik & Grantz, Volker [Vis alle 9 forfattere av denne artikkelen] (2014). Decision support for improving the SESAR Key Performance Areas.
• Eide, Aslak Wegner; Ødegård, Stian Støer & Karahasanovic, Amela (2014). A Post-Simulation Assessment Tool for Training of Air Traffic Controllers.
• Karahasanovic, Amela (2014). Hvordan lykkes med prosessforbedring? Erfaringer fra luftfart.
• Karahasanovic, Amela (2014). What have we learned from the ZeFMaP project.
• Karahasanovic, Amela (2013). Modelling User Behaviour and Experience - The R2D2 Networks Approach.
• GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan & ALLARD, Eric [Vis alle 13 forfattere av denne artikkelen] (2019). SESAR Solution 08.01 Validation Report (VALR) for V2. SESAR SJU.
• GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan & LACATUS, Remus [Vis alle 12 forfattere av denne artikkelen] (2019). SESAR Solution 08.01 Validation Plan (VALP) for V2 - Part I; D2.1.040 . SESAR JOINT UNDERTAKING. Vis sammendrag

  This validation plan describes the V2 validation activities planned for solution 1 of the PJ08 Advanced Airspace Management. The aim of the planned validation activities in Wave 1 is to complete V2 maturity level of the four Operational Improvements as foreseen in the Transition Validation Strategy [22]: • AOM-0208- B • AOM-0805 • AOM-0809A & AOM-0809-B • CM-0102- B Model based, fast time simulations and real time simulations are planned to address stakeholders’ needs and assess the KPAs. This document is part of a project that has received funding from the SESAR Joint Undertaking under grant agreement No 731796 under European Union’s Horizon 2020 research and innovation programme.

• Karahasanovic, Amela (2019). SESAR 2020 PJ08 EXE08.01.06 SIMADES Availability Note. SESAR JOINT UNDERTAKING.
• Omerovic, Aida & Karahasanovic, Amela (2019). "CyberWiseKids": Gamifying Education of Kids on Online Opportunities and Security Risks. SINTEF. ISSN 978-82-14-06950-1. Fulltekst i vitenarkiv Vis sammendrag

  This report summarizes the motivation and the goals of the "CyberWiseKids" project proposal. The proposal was designed by SINTEF in 2015 and revised in 2016, with the aim of developing a research and innovation project which would involve several industrial and academic partners from Norway and Europe. The underlying idea was motivated by the need for enabling children and young people to make the right balance between online opportunities and online risks. A significant innovation potential was envisioned and elaborated within the proposal. Although far less detailed than the original project proposal and excluding several major aspects (e.g. innovation, organization, project plans research questions, and state of the art) that were part of the original proposal, this report quotes and reproduces the parts (of the original proposal) regarding motivation, challenges, and the objectives. The purpose of this report is to enlighten the persistent challenges that young people are facing while being online, as well as to indicate the still-existing needs and opportunities for addressing such challenges through innovation and research. Oppdragsgiver: SINTEF

• Ausen, Dag; Karahasanovic, Amela & Grut, Lisbet (2018). Nasjonal førstehjelpsopplæring i grunnskolen. Kunnskapsgrunnlag for evaluering av pilotprosjekt. SINTEF. ISSN 978-82-14-06632-6. Fulltekst i vitenarkiv Vis sammendrag

  Denne rapporten presenterer et kunnskapsgrunnlag for prosjektet Førstehjelpsopplæring i grunnskolen. Rapporten baserer seg på analyse av 25 forskningsartikler, og trekker ut den viktigste kunnskapen som er relevant for utviklingen av prosjektet. Analysen konkluderer med at alderstilpasset skolebasert opplæring og trening i førstehjelp kan gis til svært unge barn, og at slik opplæring kan gi gode resultater når det gjelder å øke kunnskaper om skadereduksjon, øke ferdighetene i grunnleggende livredning og øke selvitilitt til at de kan hjelpe. Opplæringsopplegget bør baseres på praktiske øvelse og faktakunnskaper, og bør være tilpasset aldersgruppen. eLæring og annen teknologibasert opplæring kan med fordel supplere praktiske øvelser. Bruk av digitale verktøy for trening, instruksjon og spill kan redusere tid og ressursbruk. Pilotprosjektet bør evaluere resultater av undervisningsopplegget rett etter opplæringen/ ved avsluttet opplæring, og en god stund etter gjennomført opplæring (noen uker/måneder). Evalueringen bør gi kunnskap om elevenes kunnskap, ferdigheter og holdninger knyttet til læringsmålene, og fange opp dimensjonene kjennskap til, kunnskap om, ferdigheter i og mestring av. Oppdragsgiver: LHL

• Nilsson, Erik Gøsta; Stølen, Ketil & Karahasanovic, Amela (2017). FLUIDE: A Framework for Developing Flexible User lnterfaces for Emergency Responders. Doctoral Dissertation. Submitted to the Faculty of Mathematics and NaturaI Sciences at the University of Oslo in partial fulfilment of the requirements for the degree Philosophiae Doctor (Ph.D.) in Computer Science. January 2017 . Universitetet i Oslo.
• Følstad, Asbjørn & Karahasanovic, Amela (2013). Social software for co-creation in Living Labs: Solutions and experiences. SINTEF. ISSN 9788214053210. Fulltekst i vitenarkiv Vis sammendrag

  In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project. The intended readership of the report is practitioners and researchers working with user involvement in innovation processes. First, we present different types of social software designed to support user involvement and co-creation at different phases of the innovation process. In particular, we go into detail on a social software solutions developed within the SociaLL project to support user feedback on design.Second, we present our experiences and lessons learnt from using this social software in cases of user involvement in innovation. Our experiences are based on the results from the user involvement, as well as post factum reports from clients and participants. In particular, we discuss challenges and findings concerning participant interaction Oppdragsgiver: NordForsk

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