Efficient planning for field service engineers (Schneider Electric)
Schneider Electric Norway AS has proposed master projects that will be co-supervised by them and will involve real and challenging ICT problems in their organisation. Part of the work will be done at their offices at Ryen.
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Efficient planning for field service engineers
Schneider Electric is providing three types of services; projects, planned maintenance and on demand services, for two types of businesses; Fire&Safety and Building automation. Today’s process for planning of service jobs is very manual, using several different sources of information and several systems. Today we are depending on peoples’ knowledge of the geography for the planning of sequence of jobs as the systems doesn’t recommend this itself.
We are looking for a tool/system that enable us to be more efficient on the planning of services that will increase the number of billable hours per field service engineer, as well as decreasing manual and people depending work in back office team.
Scope of project
The scope of the project is to create a solution for efficient planning where the solution is collecting and checking data from several sources and propose an efficient planning based on the input.
It includes collecting data from existing systems, such as ERP system, service system, warehouse stock and email -as well as gathering of information we don’t have today; GPS information of the field service engineer, maps and traffic information. One of the systems to gather data from is today unstructured, and a structure is needed.
This project will look work with the EMA group in SIRIUS to model the field engineer’s activities, validate this model against the existing and new data sources. It will be also possible to apply language technology to unstructured data sources.