IT group - service level

The IT-services at the Dept of Chemistry is employed with two full-year-equivalents.  We try our best to be at your service but now and then so

Service on PC clients on our wired network

PC clients - hardware

As a rule we only handle PC's that are in compliance with USIT's list of accepted models.

PC's of other models will normally not be serviced, and if serviced, we have to give it low priority and have it with us for several days.

PC clients - Operating systems

Windows 7 is End Of Life by mid January 2020.  This fact implies that this version of Windows will not be able to communicate with our Windows-domain after 31.12.2019

Windows 10 Enterprise (64bit)

PC clients – Software installations

All managed Windows-clients will have standard setup with Office 2016, Skyper for Business, Adobe reader, 7-zip and Putty.

Other software that you are entitled to use you will find in "Software Center", an application on every Windows computer.  You install it yourself in a couple of clicks!

PC clients – General maintenance

- Worn out equipment: Old PC equipment that is to be thrown away can be dumped in our container for electronic waste. It is located in the hallway into the Dept of Physics from our back yard. Be sure to hand us the inventory sticker of the equipment.

- Virus attack, SW malfunction or change of PC user: Normally such requests will be met with at demand for reinstallation of the operating system.

- SW update: Normally done by the user.

Service on PC clients on wireless network

- As a rule any type of PC with any type of operating system is allowed on our wireless network. You only need to set it up with the proper security keys.

- As a rule, no service will be given to PC's on the wireless network unless it is registered in our systems.

Home PC's

- Home PC's bought through UiO to be set up at an agreed upon home office will be given an initial installation of USIT's home PC image.

- No maintenance will be given to any home PC or situation beside the above.

Network

- Wired network, outlet: We provide 100Mb/s at the wall outlets.

- Wired network Mini switches: In rooms with more than one PC that needs network access, the IT group provides you with a mini-switch.

- Wireless network coverage: Our aim is to cover 80% of our area with adequate wireless signals within 2011.

All use of private and non-registered IT equipment on the wired network is strictly prohibited!

Servers and storage

  • Server storage for your data is handled at central servers at USIT.
  • We have two servers in our server room, which is for use by the owners only, or by those with special needs for running specific programs locally.
  • Your personal data is stored by the NetAPP-applcation at your M-area. This this should not exceed 20GB.
  • Storage needs beyond this is available through USITS storage hotels. Contact us for details. Also externally, for larger storage needs, you can apply at www.norstore.no/

Printers

 

  • Unblock blocked printer queues due to malfunctioning files.
  • We have around 12 printers defined as common printers to be used by all, and to which we provide toners/ink, paper and maintenance parts.
  • Refill of paper/ink and changing maintenance kit is handled by local appointed resources, and not by the IT group.

Purchase

  • The IT group encourages you to contact us when purchasing new equipment to ensure compliance to USIT standards.
  • The user carries out the purchase of standard PC equipment through the department Purchaser. The IT group will handle the big common purchases twice yearly, and other purchases of special equipment.
     

 

 

Published Jan. 28, 2011 11:58 AM - Last modified Apr. 2, 2019 11:33 AM