Maja Lanestedt Thomassen

• Thomassen, Maja Lanestedt & Li, Magnus (2024). From Intra-Organizational to Societal Frames for Digital Service Innovation in Shared Public Services, The proceedings of the 15th Scandinavian Conference on Information Systems (SCIS). Association for Information Systems (AIS). ISSN 9781958200094. Full text in Research Archive Show summary

  The public sector is expected to engage actively in improving and innovating its services based on opportunities in digital technologies. An increasingly relevant context for such digital service innovation is shared public services, offered through a collaboration between several public sector organizations (PSOs). In this context, PSOs must temporarily collaborate, navigating challenges that may extend beyond their intra-organizational goals and social mandates. While existing literature has pointed to shared public services as a highly relevant yet potentially challenging context for digital service innovation, it remains relatively unexplored. This paper aims to extend our knowledge of digital service innovation in shared public services by addressing the following research questions: 1) What characteristics of shared public services may make digital service innovation challenging? 2) How can PSOs with distinct goals and social mandates engage in digital service innovation of shared public services? Through examining a Scandinavian cross-sectoral digitalization project, our findings highlight three characteristics: frame plurality, shared authority, and uneven distribution of benefits and costs. Addressing the second research question, we show how PSOs can work to transition from what we coin their intra-organizational frames, emphasizing individual objectives and mandates, to a shared societal frame emphasizing societal and citizen-centric benefits.

• Thomassen, Maja Lanestedt & Li, Magnus (2021). Enterprise Software Implementation as Context for Digital Innovation. IRIS Selected Papers of the Information Systems Research Seminar in Scandinavia. ISSN 1891-9863. 12. Full text in Research Archive Show summary

  Many of the IT systems used in organizations are based on comprehensive generic enterprise software (ES) solutions. Accordingly, the process of implementing ES solutions, where generic features are configured and extended according to specific user needs represents a relevant context for digital design and innovation. Yet, besides a few exceptions, it remains little explored by IS research, and the dominant perspective on how generic solutions are implemented portrays a process with little flexibility to design and innovate digital solutions based on emerging user needs. In this paper, we address this gap by studying how innovation takes place during ES implementation. Our empirical analysis is based on data from the first phase of an ongoing case study, where we investigate the practices of five consultancy firms specialized in ES implementation. This paper contributes to the body of knowledge on ES implementation by proposing a conceptualization of how digital innovation takes place in the intersection between ES as a 'design infrastructure' and the needs of individual customer organizations.

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