Latest publications from the DESIGN group

• Colley, Jemina; Joshi, Suhas Govind; Biggelaar, Anne van den; Strömqvist, Sofia; Kirjavainen, Emma & Herstad, Jo [Show all 7 contributors for this article] (2026). Where Participation Happens: Mapping Contemporary Sociotechnical Settings. In Havinen, Laura & Hägglund, Susanne (Ed.), NordiCHI '26 Adjunct: Adjunct Proceedings of the 14th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400727986. p. 1–5. doi: 10.1145/3821402.3830202. Full text in Research Archive
• Njå, Ola; Nielsen, Arne Eirik; Holone, Harald; Joshi, Suhas Govind & Herstad, Jo (2026). Closing Time: A Theatre of Augmentation. In Havinen, Laura & Hägglund, Susanne (Ed.), NordiCHI '26: Proceedings of the 14th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400723735. p. 1–10. doi: 10.1145/3821402.3830169. Full text in Research Archive
• Bratteteig, Tone; Joshi, Suhas Govind & Maartmann-Moe, Harald (2026). Participatory Design for everyday autonomy in digitalized environments. In Havinen, Laura & Hägglund, Susanne (Ed.), NordiCHI '26: Proceedings of the 14th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400723735. p. 1–16. doi: 10.1145/3829807.3829897. Full text in Research Archive
• Colley, Jemina; Niess, Jasmin & Joshi, Suhas Govind (2026). Was It Worth It? Retrospective Meaning-Making in Co-Design. In Havinen, Laura & Hägglund, Susanne (Ed.), NordiCHI '26: Proceedings of the 14th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400723735. p. 1–15. doi: 10.1145/3829807.3829838. Full text in Research Archive
• Stigberg, Susanne Koch; Carcani, Klaudia; Joshi, Suhas Govind & Bratteteig, Tone (2026). Participatory Design Meets Artificial Intelligence. Co-Imagining Mutual Learning of AI Technologies and Designing with AI Tools. ID&A Interaction design & architecture(s). ISSN 1826-9745. p. 5–14. doi: 10.55612/s-5002-068-001psi. Full text in Research Archive Show summary

  This Special Issue (N. 68) emerged as a step toward broadening the discussion about the relationship between Participatory Design (PD) and Artificial Intelligence (AI). The original PD projects were motivated by the introduction of computer technologies into industrial workplaces, where they threatened to impoverish or take over jobs. Just like computers were a threat to work and workers in the 1970s and 80s, AI is seen as a threat to workers—and societies—today. Building on a workshop held at NordiCHI 2024 [1], we wanted to invite a wider community of researchers and practitioners to critically reflect on how PD can question, shape, and reimagine AI technologies and practices. The notion of AI was used for the first time in 1955 referring to a machine that can simulate human intelligence [2]. Webster [3] argues that current AI systems that are based on Machine Learning (ML) and Large Language Models (LLMs) can “be said to fulfill the original 1955 definition of AI for the first time” (p. 8). Today, AI systems are widespread and deployed rapidly across domains of considerable social significance— in healthcare, education, employment, criminal justice, and many others—without appropriate safeguards or accountability structures in place [4,5]. AI can replace human performance of tasks and “cooperate” with humans [6]. Similar to the expert systems of the second wave of AI [3], the current third wave of AI advocates AI that improves human capabilities rather than replacing them. The initiative for Human-Centered AI (HCAI) argues that AI systems should be explainable, comprehensible, useful and usable [7]. To achieve this Shneiderman [8] argues that user-centered and participatory methods engaging stakeholders in design is needed. A study of research on HCAI by Capel and Brereton [9] found that almost half the research papers could be categorized as human-centered approaches to design of AI, but very few of these were based on PD [10]. This Special Issue aims to change this.

• Sikora, Claudia Magdalena; Otterdijk, Marieke van; Soma-Jestilä, Rebekka; Tørresen, Jim & Lindblom, Diana Saplacan (2026). "There’s something human about it!” - Exploring users’ perception of nonverbal communication of robotic furniture. In Samani, Hooman & Akhond, Saina (Ed.), Proceedings of the International Confernece on Social Robotics (ICSR) + ART 2026. Springer International Publishing . Full text in Research Archive Show summary

  Non-anthropomorphic robots are integrating into our homes. People attribute human-like characteristics to these robots, although they do not resemble humans. This raises the question of whether similar processes would occur when people interact with robot furniture. Thus, the presented exploratory pilot study investigates how users intuitively interpret and perceive the non verbal communication of such robots. In an instrumental case study, we had eleven participants interacting with the T-ABLE robot through expressive behavior. Participants were interviewed about their experience. Our findings indicate that the participants use their associations between behavior and prior to similar experiences to attribute personality to the robot table. These findings provide insights for theorizing the intuitive comprehension of the behavior of non-anthropomorphic robots.

• Coops, Femke; Pallanez, Marysol Ortega; Boehnert, Joanna; Gaziulusoy, Idil; Juri, Silvana & Overdiek, Anja [Show all 11 contributors for this article] (2026). Troubling Transitions: Growing Pains in Designing and Researching for Transformation. In Simeone, Luca; Gray, Colin M.; Verhoeven, Arno; Götzen, Amalia de; Bakırlıoğlu, Yekta; Zohar, Hadas; Stead, Michael & Buwert, Peter (Ed.), DRS2026: Edinburgh. Design Research Society. doi: 10.21606/drs.2026.218. Full text in Research Archive
• Biggelaar, Anne van den; Joshi, Suhas Govind & Dahl, Yngve (2026). Conceptual lenses for understanding facilitation in Participatory Design. CoDesign - International Journal of CoCreation in Design and the Arts. ISSN 1571-0882. doi: 10.1080/15710882.2026.2648668. Full text in Research Archive
• Boecking, Nils Wakan; Reichel, Sarah; Hoffmann, Sven; Carvalho, Aparecido Fabiano Pinatti de & Wulf, Volker (2026). Working Practices in Welding: A Qualitative Study on Knowledge and Expertise Sharing in the Welding Industry. Computer Supported Cooperative Work (CSCW). ISSN 0925-9724. 35(2). doi: 10.1007/s10606-026-09544-6. Full text in Research Archive Show summary

  This study investigates issues of (KES) in conventional manufacturing processes concerning the use of welding. In view of the shortage of skilled workers and the advancing digitalisation processes in welding, it is essentially relevant to identify how KES takes place. Based on an in-depth study, the possibilities of digital assistance systems to support KES in welding are discussed. The novelty of our contribution lies in the use of a (CSCW) perspective to understand how welding practices can be supported and shared among co-workers. Such practices, as made evidence across the contribution, have particular aspects that make them unique in comparison with other practices in the metal-working industry. Technologies that are already available offer promising possibilities to the challenges faced by KES in welding and have the potential to shape a third generation of KES. While operational activities can benefit from visual digital support, administrative and managerial tasks primarily require better access to relevant information and a better understanding of the practice. Our contribution offers valuable insights for the further development of KES in industrial manufacturing processes and show potential for the targeted use of innovative technologies in welding. It also adds to the CSCW body of literature on KES, by contributing an empirical study on a domain not well explored in the field.

• Riazi, Bahar; Carvalho, Aparecido Fabiano Pinatti de & Culén, Alma Leora (2026). Lived Encounters with False Information: Community, Media Literacy, and Young Adults’ Social Media Lifeworlds. Computer Supported Cooperative Work (CSCW). ISSN 0925-9724. 35(2). doi: 10.1007/s10606-026-09541-9. Full text in Research Archive Show summary

  While an increasing body of computer-supported cooperative work (CSCW) literature has been examining false information on social media through its spread, correction, or enabling affordances, less attention has been paid to how false information becomes meaningful within the mundane, situated flows of everyday life. This article presents a phenomenological study of young adults’ experiences with false information across X, Instagram, and YouTube. By examining the lifeworld dimensions of embodiment, sociality, spatiality, and temporality, we demonstrate how sense-making and credibility judgments emerge from relational encounters, habitual patterns, platform-specific expectations, and accumulated past experiences. Our findings expand the current state of CSCW research by redefining false information as a lived, relational, and evolving phenomenon shaped by everyday social and technological practices. We argue that media literacy should be viewed as an experiential and dynamic process influenced by the temporal, spatial, and social contexts of digital environments and discuss implications for the design of technology for improving both individual and collaborative sense-making in regard to false information.

• Carvalho, Aparecido Fabiano Pinatti de; Abele, Nils Darwin; Hoffmann, Sven; Schweitzer, Marcus & Tolmie, Peter (2026). Realising Grounded Design in practice: reflections on using Design Case Studies for practice-centred computing. i-com Zeitschrift für interaktive und kooperative Medien. ISSN 1618-162X. 25(1), p. 127–146. doi: 10.1515/icom-2025-0042. Full text in Research Archive Show summary

  It is well-known that moving from the rich kind of qualitative data generated in in-depth qualitative studies predicated on ethnographic approaches to actual design, a core aspect of Grounded Design (GD), is challenging. Although there have been a number of efforts to develop ways of making it easier, Design Case Study (DCS) being one of those, the descriptions of these approaches tend to either only focus on certain parts of the process or to remain too high level to provide clear practical guidance to those who are looking to undertake such work. In this article, we carefully analyse the two initial phases of a specific DCS that led to the successful design of a cyber-physical production system to look in detail at how a combination of different user-centred methods have facilitated the realisation of a GD project. We take care, in particular, to explicate the whole study-to-design pipeline, so that others who are interested in learning how to carry out such projects can see how the different parts of the process are interconnected and can be performed. We specifically contribute a set of sensitising questions to help researchers and practitioners with its realisation.

• Loerakker, Meagan B.; Stefanidi, Evropi; Niess, Jasmin; Eßmeyer, Thomas & Woźniak, Paweł W. (2025). Give and Take: Perceptions of a Conversational Coach Agent in Fitness Trackers. Proceedings of the ACM on Human-Computer Interaction (PACMHCI). 9(5). doi: 10.1145/3743718. Full text in Research Archive
• Ontika, Nazmun Nisat; Plinz-Sassmannshausen, Sheree May; Carvalho, Aparecido Fabiano Pinatti de; Hadid, Fatmeh & Müller, Claudia (2025). Communication Matters: Technology for Information Exchange Needs in the Context of Prostate Cancer Diagnosis. Proceedings of the ACM on Human-Computer Interaction (PACMHCI). 9(7). doi: 10.1145/3757568. Full text in Research Archive Show summary

  Effective communication is vital in healthcare, especially in complex areas like prostate cancer diagnosis. Although there has been much research on communication among different stakeholders in healthcare, there is still a visible gap in addressing the different information exchange needs of doctors and patients, and how these can impact their communication during prostate cancer diagnosis. This paper explores these challenges from both patients' and doctors' - more specifically, radiologists' - perspectives. Through contextual inquiries and interviews with experienced radiologists, who play a key role in diagnosis, and patients with prostate cancer, we have gained valuable insights into current communication practices associated with the context and explored the potential of technology to support them. Our findings highlight the challenges faced by both stakeholders during diagnosis and their needs and preferences for improved communication. Based on those findings, we propose design implications for computer technologies to enhance communication among stakeholders, ultimately improving collaboration, efficiency, and patient outcomes in prostate cancer care.

• Eska, Bettina; Niess, Jasmin; Niess, Jasmin & Woźniak, Paweł W. (2025). How I Use My Body: The Bodily Feedback Quality Scale. PACM on Interactive, Mobile, Wearable and Ubiquitous Technologies. 9(4). doi: 10.1145/3770657. Full text in Research Archive
• Bakås, Sigrid Hoddø; Woźniak, Mikołaj P.; Herstad, Jo; Woźniak, Paweł W. & Niess, Jasmin (2025). The Dual Model for Everyday Stress Technology: Understanding the Lived Experience of Data-Driven Stress. In i Yamashita, Naomi; Evers, V.; i Yatani, Koji; ) Ding, Xianghua (Sharon); n Lee, Bongshin; i Chetty, Marshini & O Toups-Dugas, Phoebe O (Ed.), CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM). ISSN 9798400713941. p. 1–18. doi: 10.1145/3706598.3713174. Full text in Research Archive Show summary

  Technology plays a dual role in our daily lives, both contributing to heightened stress levels and offering potential solutions for stress management. However, the lived experience of stress in everyday contexts remains underexplored, leaving a critical gap in our understanding of how stress manifests and how technology can effectively support stress management. To address this, we conducted user interviews and expert interviews with specialists in psychology, health, and stress research, complemented by an autoethnographic study. Our findings show the complexity of stress as both a subjective experience and a response shaped by socio-technical environments, leading to the construction of the Dual Model for Everyday Stress Technology. This model highlights the paradoxical nature of stress and its management in technology-mediated settings. We identify key directions for future stress-management technology design and research, with implications for creating meaningful, human-centred technologies for managing stress in everyday life.

• Plinz-Saßmannshausen, Sheree May; Ontika, Nazmun Nisat; Tran, Kieu; Ukleja, Krzysztof; Carvalho, Aparecido Fabiano Pinatti de & Rohde, Markus (2025). Designing a human-centered AI solution with radiologists to improve prostate cancer diagnosis. i-com Zeitschrift für interaktive und kooperative Medien. ISSN 1618-162X. 24(3), p. 505–530. doi: 10.1515/icom-2025-0043. Full text in Research Archive Show summary

  Prostate cancer is a significant health concern with rising incidence rates in Germany. While recent research highlights the potential of artificial intelligence (AI) to support radiologists by increasing diagnostic accuracy and efficiency, the successful integration of such technology depends on carefully designed, practice-oriented approaches. This paper presents a design case study (DCS) on a human-centered artificial intelligence (HCAI) solution to assist radiologists in diagnosing prostate cancer. In our contribution, we emphasize that by combining human-centered design (HCD) and practice-centered computing, we can contribute towards a seamless and usable integration of AI into healthcare. Through interdisciplinary collaboration among radiologists, user experience (UX) designers, AI developers, and human-computer interaction (HCI) researchers, we employed Design Thinking (DT) to iteratively develop low-, mid-, and high-fidelity prototypes of an AI solution for improving diagnostic workflow, which were evaluated by radiologists. Our findings advance the state-of-the-art in computing support for prostate cancer diagnosis by introducing an artifact designed with both HCD and practice-centered computing in mind.

• Culén, Alma Leora; Stevens, Nicholas; Niess, Jasmin; Finken, Sisse; Miklian, Jason & Hoelscher, Kristian (2025). In the relational sandbox: Deep democracy and technology. In Morrison, Andrew & Habib, Laurence (Ed.), Proceedings of Nordes 2025: Relational Design. p. 1–7. doi: 10.21606/nordes.2025.77. Full text in Research Archive Show summary

  Designing for democracy often emphasizes values but underestimates the role of relationships in shaping civic life. This workshop explores how relationality - our social ties, political agency, and economic conditions - affects grassroots democratic design experiments and the technologies they inspire. Grounded in deep democracy and participatory approaches, we engage in small-scale experiments using Relational Sandbox to explore how new technologies that support democratic values can reshape power dynamics and how locally rooted, tailored designs can counteract capital-driven technological development. By experimenting with relational civics, we will collectively imagine new design strategies that prioritize meaningful technologies for deep democracy over profit-driven ones. This workshop invites designers, activists, and researchers to co-develop strategies and design guidelines that place relationships at the heart of democratic practice.

• Stevens, Nicholas Sebastian; Niess, Jasmin & Culén, Alma Leora (2025). A Sandbox for (Designing) Democratic Technologies. In Sorce, Salvatore; Elagroudy, Passant & Khamis, Mohamed (Ed.), MUM '25: Proceedings of the 24th International Conference on Mobile and Ubiquitous Multimedia. Association for Computing Machinery (ACM). ISSN 9798400720154. p. 493–498. doi: 10.1145/3771882.3771919. Full text in Research Archive Show summary

  Interactive technologies have reshaped how we connect, socialise, work, and participate in civic life. However, the design of systems that mediate democracy is too often guided by extractive logics of large technological corporations, highlighting the erosion of public values. This workshop invites participants to reimagine how interaction design can foster grassroots democratic engagement. Using a relational sandbox approach (low threshold, low fidelity prototyping, including the use of generative AI), we will explore civic scenarios that involve stakeholder mapping, prototyping, and speculative design to explore power dynamics, strengthen social ties, and support inclusive civic practices. The workshop will contribute to ongoing debates about how HCI can sustain democratic life in times of social and technological crisis.

• Stevens, Nicholas; Zhao, Yangyang & Culén, Alma Leora (2025). Empathy and Sustainability at the Core. In Sarantou, Melanie; Miettinen, Satu & Jylkäs, Titta (Ed.), Empathic Service Design. Bloomsbury Publishing. ISSN 9781350476424. p. 272–286. doi: 10.5040/9781350476424.ch-17. Full text in Research Archive Show summary

  Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services. Despite services being at the core of organisations, to create service flows, designers, groups and their diverse stakeholders must negotiate ever more complex and hybrid interactions between human and more-than-human role players in service delivery. The challenge lies in delivering empathic, relevant and desirable services, despite these complexities. New knowledge is needed to bridge the gaps, uncertainties and even anxieties that organisations face in making their service delivery empathic and keeping them purposeful to users. Addressing problems within service delivery like empathy fatigue, poor collaboration, and siloed work experiences that lead to poorly-functioning systems, the authors suggest concrete solutions for developing empathetic approaches and tools with consideration for the needs of participants. The book critically examines the role of empathy, and explores how compassionate understanding of the end-user is key to success. Case studies include mapping of children's services, wearable technologies for pandemics, understanding cultural sensitivity, emojis and chat bots, and AI used in care settings.

• Culén, Alma Leora; Stevens, Nicholas Sebastian & Niess, Jasmin (2025). Mindset and Posture in Designing Democratic AI-driven Technology. RSD5 Symposium Proceedings. ISSN 2371-8404. RSD13. doi: https:/rsdsymposium.org/designing-democratic-ai-driven-technology/. Full text in Research Archive
• Oskarsen, Johanne Svanes; Verne, Guri Birgitte; Bratteteig, Tone & Nordlie, Live (2025). Stuck in the Loop of Unemployment. Computer Supported Cooperative Work. ISSN 1431-1496. 34, p. 483–513. doi: 10.1007/s10606-025-09515-3. Full text in Research Archive Show summary

  This paper investigates the types of work that unemployed youths perform as part of their obligations to the Norwegian Labour and Welfare Administration (WA) while receiving services and financial benefits. Our findings identify two primary categories of work: the use of digital self-services for mainly administrative purposes and the relational work involving interactions with advisors and other clients. We found that digital self-services often delegate small, fragmented tasks to clients, perceived as mechanisms of control. In contrast, the relational interactions are experienced as valuable support, assisting clients in navigating and progressing their situation. We discuss the nature and implications of digital self-service work and propose design alternatives aimed at enhancing clients’ understanding of the employment process, emphasizing the importance of task significance within a wider context. Additionally, we examine the role and limitations of digital self-services within public welfare administration, particularly in assisting clients facing challenging life circumstances. To address the complex issue of youth unemployment, we suggest a participatory approach, aimed at helping young individuals break the ‘loop of unemployment.’

• Bratteteig, Tone; Verne, Guri Birgitte & Oskarsen, Johanne Svanes (2024). Innbyggernes møte med en digitalisert offentlig forvaltning. Magma forskning og viten. ISSN 1500-0788. doi: 10.23865/magma.v27.1442. Full text in Research Archive
• Stigberg, Susanne Koch; Carcani, Klaudia; Joshi, Suhas Govind & Bratteteig, Tone (2024). Participatory Design meets Artificial Intelligence: Co-imagining mutual learning of AI technologies and designing with AI tools, NordiCHI '24 Adjunct: Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400709654. doi: 10.1145/3677045.3685471. Full text in Research Archive Show summary

  The workshop aims to explore relations between AI and PD: how AI can be used in PD as well as how PD can influence AI systems. In the workshop participants share experiences with AI in PD, presenting materials for discussion. The outcome of the workshop will be a set of principles and guidelines and a (common) paper, and we aim to establish a special interest research community for creative use of AI in PD.

• Culén, Alma Leora; Karahasanovic, Amela; Makokha, Joseph Maloba; Stevens, Nicholas Sebastian & Zhao, Yangyang (2024). ChatGPT: mediating complex design processes. In Gray, C.M.; Chehade, E. Ciliotta; Hekkert, P.; Forlano, L.; Ciuccarelli, P. & Lloyd, P. (Ed.), DRS2024: Boston. Design Research Society. ISSN 9781912294626. doi: 10.21606/drs.2024.628. Full text in Research Archive Show summary

  This study explores the integration of ChatGPT as a facilitative tool in complex design processes within a project-based Transformative Design course. Student teams collaborated with external partners on projects concerning democratization of trading, democratization of local manufacturing processes, and promoting social inclusion. The inquiry observed if ChatGPT positively contributes to such processes and, if so, in what ways. We focused on its impact on teamwork, creativity, and informed decision-making. Data collection involved recording design sessions with automatic transcription, conversation logs from ChatGPT, semi-structured team interviews, observations and an anonymized questionnaire. Our findings point to ChatGPT’s ability to offer better assistance with real-life design processes - not as much in terms of creativity, but the ability to learn and get the information needed for design in complex and often novel domains. They also point to a shifting perception of human, technology, and world relationships.

• Stevens, Nicholas Sebastian & Culén, Alma Leora (2024). Toward Sustainable Futures by Design Education. Sustainability. 16(16), p. 1–20. doi: 10.3390/su16166777. Full text in Research Archive
• Bratteteig, Tone (2024). Counter-expertise The logic of the work practice. Scandinavian Journal of Information Systems (SJIS). ISSN 0905-0167. 36(2), p. 333–342. Full text in Research Archive
• Verne, Guri Birgitte; Berget, Gerd; Lilleby, Anton & Steffen, Martin (2024). Tax and welfare chatbots used by young adults with dyslexia: A usability study. In Antona, Margherita & Stephanidis, Constantine (Ed.), Universal Access in Human-Computer Interaction: 18th International Conference, UAHCI 2024 Held as Part of the 26th HCI International Conference, HCII 2024 Washington, DC, USA, June 29 – July 4, 2024 Proceedings, Part I. Springer. ISSN 9783031608742. p. 337–352. doi: 10.1007/978-3-031-60875-9_23. Full text in Research Archive
• Sandnes, Frode Eika; Tollefsen, Morten; Herstad, Jo & Knarlag, Kjetil A. (2024). Should Student Coursework Be Universally Designed? Universal Design Requirements May Prevent Academic Cheating. In Fuglerud, Kristin Skeide; Leister, Wolfgang & Vidal, Juan Carlos Torrado (Ed.), Universal Design 2024: Shaping a Sustainable, Equitable and Resilient Future for All. Proceedings of the Seventh International Conference on Universal Design (UD2024), Oslo, Norway, 20-22 November 2024. IOS Press. ISSN 9781643685526. p. 158–165. doi: 10.3233/SHTI240998. Full text in Research Archive Show summary

  This study explores the proposition of requiring students to hand in universally designed coursework and the transferrable benefits of accessibility audits. Coursework that adheres to universal design (UD) principles will be more accessible to fellow students and teachers. In this study we investigate if the universal design perspective can have positive side effects as a vessel for plagiarism detection. An experiment confirmed that an accessibility checking tool indeed can help flag some cheating attempts that go undetected by the plagiarism detection tool, but not all. Universal designed coursework requirements may prevent students from exploiting several of these cheating techniques. Through the process of preparing universally designed assignments, students will gain practice, knowledge, increased competence, and awareness of UD.

• Jarsve, Tora; Jacobsen, Runa Marie Bryhn; Soma-Jestilä, Rebekka; Woźniak, Paweł W. & Niess, Jasmin (2024). AMoRE Framework: Four Perspectives on Talking About and Experiencing Robots, NordiCHI '24 Adjunct: Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400709654. doi: 10.1145/3679318.3685342. Full text in Research Archive
• Jarsve, Tora; Malkomsen, Emma Rist; Woźniak, Paweł W. & Niess, Jasmin (2024). Exploring User Expectations and Perceived Creepiness in AI: A Study on Furhat and ChatGPT, NordiCHI '24 Adjunct: Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400709654. doi: 10.1145/3677045.3685428. Full text in Research Archive
• Loerakker, Meagan B.; Niess, Jasmin & Woźniak, Paweł W. (2024). Technology which Makes You Think: The Reflection, Rumination and Thought in Technology Scale. PACM on Interactive, Mobile, Wearable and Ubiquitous Technologies. 8(2). doi: 10.1145/3659615. Full text in Research Archive Show summary

  Reflection is widely regarded as a key design goal for technologies for well-being. Yet, recent research shows that technologies for reflection may have negative consequences, in the form of rumination, i.e. negative thought cycles. Understanding how technologies support thinking about oneself, which can take the form of rumination and reflection, is key for future well-being technologies. To address this research gap, we developed the Reflection, Rumination and Thought in Technology (R2T2) scale. Contrary to past research, R2T2 addresses ways of self-focused thinking beyond reflection. This scale can quantify how a technology supports self-focused thinking and the rumination and reflection aspects of that thinking. We developed the scale through a systematic scale development process. We then evaluated the scale's test-retest reliability along with its concurrent and discriminant validity. R2T2 enables designers and researchers to compare technologies which embrace self-focused thinking and its facets as a design goal.

• Coops, Femke; Lockton, Dan; Gaziulusoy, Idil; Boehnert, Joanna; Pallanez, Marysol Ortega & Overdiek, Anja [Show all 10 contributors for this article] (2024). Designing for transitions and transformations: Resistance, recovery, reflection, and reimagination. In Gray, C.M.; Chehade, E. Ciliotta; Hekkert, P.; Forlano, L.; Ciuccarelli, P. & Lloyd, P. (Ed.), DRS2024: Boston. Design Research Society. ISSN 9781912294626. p. 1–17. doi: 10.21606/drs.2024.1696. Full text in Research Archive Show summary

  Our Conversation at DRS2024 involved around 130 participants in-person and online, exploring Design for Transitions and Transformations through the lenses of four themes aligned with the DRS2024 themes: Resistance, Recovery, Reflection, and Reimagination. In this paper, we share some of what emerged from our group discussions, in terms of emergent questions and ideas. In considering Resistance, we examined how we (as designers, researchers, educators, and practitioners) can transition from design that reproduces unsustainability. In Recovery we looked at how we can transition from unsustainability, but also what has become lost, that we want to recover. Reflection prompted discussion of how design can be transformed to enable strategic thinking and practices towards regeneration and flourishing, while Reimagination gave us the chance to address what new practices and education might look like—and how we can support new forms of imagination. We end with some reflections on ways forward.

• Loerakker, Meagan B.; Niess, Jasmin; Bentvelzen, Marit & Wozniak, Paweł* (2024). Designing Data Visualisations for Self-Compassion in Personal Informatics. PACM on Interactive, Mobile, Wearable and Ubiquitous Technologies. 7(4), p. 1–22. doi: 10.1145/3631448. Full text in Research Archive Show summary

  Wearable personal trackers offer exciting opportunities to contribute to one's well-being, but they also can foster negative experiences. It remains a challenge to understand how we can design personal informatics experiences that help users frame their data in a positive manner and foster self-compassion. To explore this, we conducted a study where we compared different visualisations for user-generated screen time data. We examined positive, neutral and negative framings of the data and whether or not a point of reference was provided in a visualisation. The results show that framing techniques have a significant effect on reflection, rumination and self-compassion. We contribute insights into what design features of data representations can support positive experiences in personal informatics.

• Coops, Femke; Lockton, Dan; Gaziulusoy, Idil; Tonkinwise, Cameron; Boehnert, Joanna & Pallanez, Marysol Ortega [Show all 10 contributors for this article] (2024). Designing (for) transitions and transformations: Imagination, climate futures, and everyday lives. In Gray, C.M.; Chehade, E. Ciliotta; Hekkert, P.; Forlano, L.; Ciuccarelli, P. & Lloyd, P. (Ed.), DRS2024: Boston. Design Research Society. ISSN 9781912294626. p. 1–16. doi: 10.21606/drs.2024.167. Full text in Research Archive Show summary

  The urgency of crises in planetary health—climate, biodiversity loss, inequality, and others—has made design’s role in transformative change ever-more important in the pursuit of sustainable, just and resilient futures. Arising from distinct disciplinary traditions within academia, design, futures, transitions, sustainability science and allied approaches (with their own norms, frameworks, and methods) are increasingly converging. Emerging from this space are new configurations and integrations, especially in practical applications where policymakers, communities, businesses, and new forms of organisation are engaging with challenges we face—often situated and local, but interdependent within complex systems of society and the environment. In design research, approaches such as transition design (Irwin et al, 2015) feed into a fertile landscape where futures studies, speculative and critical design, pluriversality (Leitão et al, 2021), imagination infrastructuring, justice (design justice, climate justice, just transitions), more-than-human and nature-inclusive perspectives (e.g. Veselova et al, 2022), emotions in transitions (e.g. Lindström et al, 2021), alternative economics, regenerative design, non-/decolonial perspectives (e.g. Juri et al, 2021), feminist perspectives, design education (and futures literacy), and many other lenses on transformative change overlap, creating a new space for exchange and exploration. This track aims to help this emergent community discover each other and cross-pollinate—enabling new connections, collaborations and learnings, and a first step towards building a DRS Special Interest Group. We build on tracks, conversations, and workshops at DRS 2018 (Boehnert et al, 2018) and DRS 2022 (Coops et al, 2022; Light et al, 2022) specifically focusing on designing for transitions or nurturing transformative futures by/through design.

• Culén, Alma Leora (2023). The role of participatory transition design in mitigating erosion of participatory democracy. In Sainz-Molestina, D. de; Galluzzo, L.; Rizzo, F. & Spallazzo, D. (Ed.), IASDR 2023: Life-Changing Design. Design Research Society. ISSN 9781912294596. doi: 10.21606/iasdr.2023.449. Full text in Research Archive
• Junge, Ines Petra & Culén, Alma Leora (2023). Envisioning Sustainable Smartphone Alternatives: A Plurishop Approach. In Sainz-Molestina, D. de; Galluzzo, L.; Rizzo, F. & Spallazzo, D. (Ed.), IASDR 2023: Life-Changing Design. Design Research Society. ISSN 9781912294596. doi: 10.21606/iasdr.2023.799. Full text in Research Archive Show summary

  The increasingly precarious possible futures underscore the urgent need to reassess our lifestyles, consumption patterns, and interventions for the benefit of humanity, the planet, and the coexisting species. The ability to imagine radically different, desirable, and sustainable alternatives to products, services, and systems is crucial yet challenging, calling for creativity, new approaches, and methods. This paper discusses envisioning sustainable smartphone alternatives and pathways toward a strongly sustainable smartphone industry. We employ the ‘plurishop’, a workshop-based method that addresses several distinct inquiries into a design program of interest, in our case, that of envisioning sustainable smartphone alternatives. The plurishop was set up as a gameful, participatory visioning process. We describe the pre-plurishop activities, synthesis at the plurishop, and its outcomes. The paper demonstrates that distinct inquiries using multiple teams in a single plurishop contribute to gaining a more holistic assessment of past, present, and future smartphone alternatives.

• Rutz, Philipp; Kotthaus, Christoph; Carvalho, Aparecido Fabiano Pinatti de; Randall, Dave & Pipek, Volkmar (2023). The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs. Proceedings of the ACM on Human-Computer Interaction (PACMHCI). 7(2), p. 1–34. doi: 10.1145/3610104. Full text in Research Archive
• Wróbel-Lachowska, Magdalena; Dominiak, Julia; Woźniak, Mikołaj P.; Bartłomiejczyk, Natalia; Diethei, Daniel & Wysokińska, Aleksandra [Show all 10 contributors for this article] (2023). ‘That’s when I put it on’: stakeholder perspectives in large-scale remote health monitoring for older adults. Personal and Ubiquitous Computing. ISSN 1617-4909. doi: 10.1007/s00779-023-01753-w. Full text in Research Archive Show summary

  Abstract Remote health monitoring (RHM) provides various benefits to older adults, but its use is still limited. Remote monitoring may help in avoiding emergencies and prolong users’ independence. To understand how to design systems which support older adults, we studied a large-scale remote health monitoring system. The system used fitness-grade smartwatches to monitor the vital signs of more than 2000 users constantly. To probe the lived experience of using RHM, we conducted an explorative interview study ( N = 41) with operators, carers, and users of the RHM system. Our thematic analysis reveals that personalisation of care ecology is crucial for developing users’ confidence and trust in the system. We found that participation in RHM may catalyse positive changes in older adults’ lifestyles. Based on our findings, we formulate five recommendations for designing future health monitoring systems. Our work contributes to insights into the lived experience and stakeholder ecology of health monitoring systems.

• Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara & Verne, Guri Birgitte (2023). The self-serving citizen as a co-producer in the digital public service delivery. In Lindgren, Ida; Csaki, Csaba; Kalampokis, Evangelos; Tambouris, Efthimios; Janssen, Marijn; Zuiderwijk, Anneke; Pereira, Gabriela Viale & Virkar, Shefali (Ed.), Electronic Government 22nd IFIP WG 8.5 International Conference, EGOV 2023, Budapest, Hungary, September 5–7, 2023, Proceedings. Springer. ISSN 9783031411380. doi: 10.1007/978-3-031-41138-0_4. Full text in Research Archive Show summary

  The promotion of digital self-services has generated a shift within digital government, which has implications for citizens that depend on welfare services. From the policy perspective, users can benefit from better service access, process efficiency and opportunities for citizens to co-produce their public services. These opportunities are accompanied by increasing responsibilities for citizens that are expected to serve themselves to a higher extent. This article analyses how vulnerable citizens engage in self-services and their co-production of public services that play out in the digital public service setting. Data were gathered through participatory observations at a service office at the Norwegian welfare administration (NAV) when citizens visited the office to apply for public welfare services. The article provides a novel theoretical framework for conceptualizing dynamic actor-co-production, showing how co-production preconditions can be understood in relation to the actors involved in the service procedure. From a citizen-centric perspective, the article explores the roles of the human state actor – frontline workers, technology state actor – self-service stations, and the private actor – citizens – in the co-production. It sheds light on how participation can be understood at different levels of abstraction and describes the impact of actors’ roles, motives, actions, and preconditions in the co-production of welfare services. The findings show that most citizens that visit the office are vulnerable in relation to financial circumstances and struggle to independently co-produce their services in the public self-service setting.

• Prillard, Ophelia; Karahasanovic, Amela & Culén, Alma Leora (2023). Sustainability driven MaaS for rural areas, 2023 8th International Conference on Smart and Sustainable Technologies - SpliTech. IEEE (Institute of Electrical and Electronics Engineers). ISSN 9789532901283. doi: 10.23919/SpliTech58164.2023.10193679. Full text in Research Archive
• Culén, Alma Leora; Junge, Ines Petra; Stevens, Nicholas Sebastian & Gaver, William (2023). Plurishop – a workshop-based method for transitions design. Proceedings of Relating Systems Thinking and Design. RSD12. Full text in Research Archive
• Verne, Guri Birgitte (2023). Giving help or information? A human advisor and a chatbot answers requests from citizens. Reports of the European Society for Socially Embedded Technologies. doi: 10.48340/ecscw2023_ep07. Full text in Research Archive
• Holthaus, Patrick; Schulz, Trenton; Lakatos, Gabriella & Soma-Jestilä, Rebekka (2023). Communicative Robot Signals: Presenting a New Typology for Human-Robot Interaction, HRI'23: ACM/IEEE International Conference on Human-Robot Interaction. Association for Computing Machinery (ACM). ISSN 9781450399708. p. 132–141. doi: 10.1145/3568162.3578631. Full text in Research Archive Show summary

  We present a new typology for classifying signals from robots when they communicate with humans. For inspiration, we use ethology, the study of animal behaviour and previous efforts from literature as guides in defining the typology. The typology is based on communicative signals that consist of five properties: the origin where the signal comes from, the deliberateness of the signal, the signal's reference, the genuineness of the signal, and its clarity (i.e., how implicit or explicit it is). Using the accompanying worksheet, the typology is straightforward to use to examine communicative signals from previous human-robot interactions and provides guidance for designers to use the typology when designing new robot behaviours.

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• Mørch, Anders; Morgan, Konrad; Bratteteig, Tone; Ghosh, Gautam & Svanæs, Dag (2006). Proceedings of the 4th Nordic conference on Human-computer interacton : changing roles, Oslo: Norway, 14-18. okt. 2006. Association for Computing Machinery (ACM). 505 p. Full text in Research Archive

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• Alvestad, Silje Susanne; Poldvere, Nele; Følstad, Asbjørn & Brandtzæg, Petter Bae (2025). Human - chatbot interaction: The case of disinformation in Large Language Models. Full text in Research Archive
• Alvestad, Silje Susanne; Poldvere, Nele; Følstad, Asbjørn & Brandtzæg, Petter Bae (2025). Fakespeak in the age of LLMs: Persuasion in AI-generated versus human-authored propaganda. Full text in Research Archive
• Alvestad, Silje Susanne; Poldvere, Nele; Følstad, Asbjørn; Kibisova, Elizaveta; Uddin, Md Zia & Thomas, Aleena [Show all 7 contributors for this article] (2025). Interdisciplinary research projects on fake news: Experiences from Fakespeak and NxtGenFake. Full text in Research Archive
• Alvestad, Silje Susanne; Poldvere, Nele; Kibisova, Elizaveta; Følstad, Asbjørn; Uddin, Md Zia & Thomas, Aleena [Show all 7 contributors for this article] (2025). Falske nyheter - reelle trusler: Falske nyheter og (andre former for) desinformasjon i de store språkmodellenes tidsalder. Full text in Research Archive
• Alvestad, Silje Susanne; Poldvere, Nele; Kibisova, Elizaveta; Følstad, Asbjørn; Thomas, Aleena & Uddin, Md Zia [Show all 7 contributors for this article] (2025). Falske nyheter - reelle trusler: Resultater og erfaringer fra Fakespeak og NxtGenFake. Full text in Research Archive
• Alvestad, Silje Susanne; Poldvere, Nele; Brandtzæg, Petter Bae & Følstad, Asbjørn (2025). Trust in the digital society: Perspectives from linguistics-driven interdisciplinary research projects. Full text in Research Archive
• Morrison, Andrew; Culén, Alma Leora & Habib, Laurence (2025). Welcome to Relational Design. In Morrison, Andrew & Habib, Laurence (Ed.), Proceedings of Nordes 2025: Relational Design. p. 1–2. doi: https:/dl.designresearchsociety.org/nordes/nordes2025/. Full text in Research Archive Show summary

  This volume is the proceedings of the 11th biennial Nordes conference, hosted by OsloMet - Oslo Metropolitan University, 6 – 8 August 2025. All contributions relate in different ways to the overall theme, ‘Relational Design’.

• Morrison, Andrew; Culén, Alma Leora & Habib, Laurence (2025). Proceedings of Nordes 2025: Relational Design. doi: 10.21606/nordes.2025.cv. Full text in Research Archive Show summary

  This volume is the proceedings of the 11th biennial Nordes conference, hosted by OsloMet - Oslo Metropolitan University, 6 – 8 August 2025. All contributions relate in different ways to the overall theme, ‘Relational Design’.

• Alvestad, Silje Susanne & Følstad, Asbjørn (2025). Kommunikasjonens mørke side: Fra FAKESPEAK til NxtGenFake. Full text in Research Archive
• Alvestad, Silje Susanne & Følstad, Asbjørn (2025). Kommunikasjonens mørke side: Fra FAKESPEAK (språket i falske nyheter) til NxtGenFake (KI-generert desinformasjon). Full text in Research Archive
• Brandtzæg, Petter Bae; Følstad, Asbjørn & skjuve, Marita (2025). Hvem gir unge «best» svar om mental helse: KI eller fagfolk? Full text in Research Archive
• Choudhury, Munmun De; Ding, Xianghua; Guha, Shion; Carvalho, Aparecido Fabiano Pinatti de; Llach, Daniel Cardoso & Mustafa, Maryam [Show all 8 contributors for this article] (2024). PACMHCI V8, CSCW1, April 2024 Editorial. Proceedings of the ACM on Human-Computer Interaction (PACMHCI). 8(1), p. 1–1. doi: 10.1145/3637287. Full text in Research Archive
• Poldvere, Nele; Kibisova, Elizaveta; Alvestad, Silje Susanne & Følstad, Asbjørn (2024). The Fakespeak project: Background, results and the way forward. Full text in Research Archive
• Alvestad, Silje Susanne & Følstad, Asbjørn (2024). Fakespeak møter Medietilsynet: Fakespeak og veien videre. Full text in Research Archive
• Verne, Guri Birgitte (2024). Two challenges to consider when designing with AI. Full text in Research Archive
• Følstad, Asbjørn & Alvestad, Silje Susanne (2024). Fakespeak, NxtGenFake og KI-RISK. Full text in Research Archive
• Oskarsen, Johanne Svanes & Bratteteig, Tone (2024). "We kind of have to do our job alongside the digitalization" – on working with continuously changing tools. Full text in Research Archive
• Alvestad, Silje Susanne; Følstad, Asbjørn & Uddin, Zia (2023). The Fakespeak project: Perspectives from linguistics and computer science. Full text in Research Archive
• Verne, Guri Birgitte (2023). Giving help or information? A human advisor and a chatbot answers requests from citizens. Verne, Guri (2023): Proceedings of 21st European Conference on Computer-Supported Cooperative Work. DOI: 10.48340/ecscw2023_ep07. European Society for Socially Embedded Technologies (EUSSET). EISSN: 2510-2591. Exploratory Papers. Trondheim, Norway. 5 June - 09 June, 2023. Full text in Research Archive
• Prillard, Ophelia; Karahasanovic, Amela & Culén, Alma Leora (2023). Sustainability driven MAAS for Rural areas. Full text in Research Archive
• Schulz, Trenton & Saplacan, Diana (2023). Universal Design of Robots / Universell Utformning av Robottar. Full text in Research Archive
• Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara & Verne, Guri Birgitte (2023). The self-serving citizen as a co-producer in the digital public service delivery. Full text in Research Archive
• Verne, Guri Birgitte (2023). Forskningsmetoder innenfor informatikk. Full text in Research Archive
• Verne, Guri Birgitte & Bratteteig, Tone (2023). Når bør en chatbot overlate samtalen til et menneske? [Journal]. titan.uio.no. Full text in Research Archive
• Verne, Guri Birgitte (2023). NRK P1, Ukeslutt, 27.6.2023, Om Analogt liv. [Radio]. NRK P1. Full text in Research Archive
• Choudhury, Munmun De; Ding, Xianghua; Guha, Shion & Carvalho, Aparecido Fabiano Pinatti de (2023). PACMHCI V7, CSCW2, October 2023 Editorial. Proceedings of the ACM on Human-Computer Interaction (PACMHCI). 7(2). doi: 10.1145/3609976. Full text in Research Archive
• Verne, Guri Birgitte (2022). Participatory design, public services and autonomous systems - Presentation to the NoBias Colloquium. Full text in Research Archive
• Bratteteig, Tone (2007). A matter of digital materiality. Full text in Research Archive
• Bratteteig, Tone; Sinding-Larsen, Henrik; Bjerknes, Gro; Einarsrud, Anne Kristin; Granholm, Torill & Krogstad, Unni (1987). Læring som forutsetning for design. Rapport nr. 2 fra Florence-prosjektet. Institutt for informatikk, Universitetet i oslo. Full text in Research Archive
• Bratteteig, Tone & Bjerknes, Gro (1987). Å implementere en idé -- samarbeid og konstruksjon i Florence-prosjektet. Rapport nr. 3 fra Florence-prosjektet. Universitetet i Oslo. Full text in Research Archive
• Bratteteig, Tone; Bjerknes, Gro; Sinding-Larsen, Henrik; Kaasbøll, Jens Johan; Sannes, Inger & Thingelstad, Grete (1985). Gjensidig Læring. Rapport fra fase 1 i Florence-prosjektet. Universitetet i Oslo. Full text in Research Archive
• Bjerknes, Gro; Bratteteig, Tone; Kaasbøll, Jens Johan; Sannes, Inger; Sinding-Larsen, Henrik & Thingelstad, Grete (1985). Gjensidig læring. Rapport fra fase 1 Florence-prosjektet. Institutt for informatikk, Universitetet i Oslo. Full text in Research Archive

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