Frequently asked questions
A set of frequently asked questions presented to the sysadmin staff.
Where can I get help?
See our contact page.
How do I use video conferencing while at Ullevål?
See our page about video conferencing at Ullevål.
My Firefox or Thunderbird says that it is already running, what do I do?
I have a guest that's coming over...
See our page documenting how to request IT resources for guests, this should answer everything from wireless access to computational needs.
What are the IT policies?
We have a document available that presents the Departments IT policies.
I have a lot of research data, where do I put it?
Not in your home directory. Use a shared research volume by your research group, or apply for a new one here.
What wireless network (SSID) should I use?
You should use "eduroam" with "firstname.lastname@example.org" as your login, and with your UiO password. Eduroam is a global initiative to allow users to roam freely and securely in over 70 countries and thousands of locations with a single username.
How do I connect remotely?
To reach our Linux machines, use Secure Shell (ssh) to connect to our network. From the Internet, the machine "login.math.uio.no" presents a persistent login server that should always be available. The fingerprints for this machine are:
- MD5: db:41:9c:27:ad:67:f6:25:13:f5:54:08:d3:66:1e:1e
- SHA256: wcUkMdFS/IgQp4iwj+GbMdU9oMVjAeOiz0QvHdV/4TM