Frequently asked questions

A set of frequently asked questions presented to the sysadmin staff.

Where can I get help?

See our contact page.

My Firefox or Thunderbird says that it is already running, what do I do?

Run /site/bin/unlock

I have a guest that's coming over...

See our page documenting how to request IT resources for guests, this should answer everything from wireless access to computational needs.

What are the IT policies?

We have a document available that presents the Departments IT policies. 

How do I print from my laptop?

Use the mobilprint website. Log in and upload your document. PDF is preferred. Once it is uploaded, you can go to a printer and retrieve it as usual.

I have a lot of research data, where do I put it?

Not in your home directory. Use a shared research volume by your research group, or apply for a new one here.

My linux machine complains about a login keyring that I never use!

Do rm ~/.local/share/keyrings/login.keyring to get rid of the error message.

What wireless network (SSID) should I use?

You should use "eduroam". If you have a UiO email address, you should use "" as your login, and with your UiO password. You may also use other Eduroam credentials if you have them. Eduroam is a global initiative to allow users to roam freely and securely in over 70 countries and thousands of locations with a single username.

How do I connect remotely?

To reach our Linux machines, use Secure Shell (ssh) to connect to our network. From the Internet, the machine "" presents a persistent login server that should always be available. The fingerprints for this machine are:

  • MD5: db:41:9c:27:ad:67:f6:25:13:f5:54:08:d3:66:1e:1e
  • SHA256: wcUkMdFS/IgQp4iwj+GbMdU9oMVjAeOiz0QvHdV/4TM
  • ECDSA / SHA256:2wH1gWhcsQ7Yk+NYkhxiNBaqRc4KqXD1sszE1HL1HmE.
Published Mar. 3, 2017 3:33 PM - Last modified Mar. 2, 2021 11:09 AM