Intropage for new people
On this page we try to present some essential information to get new people started
There is no physical help desk. Emails to email@example.com are monitored continuously. If there is a quick answer, we will answer quickly.
Do you already have a login name (username)? If not you can apply for one. What is your preferred username? You can have the same username at UiO as you are using somewhere else, unless it's already taken.
Central help pages in Norwegian and English:
There are restrictions handling data on a computer not installed by UiO.
Sensitive data are not allowed at all.
Ordering computer equipment
You could survive using your private laptop if you adhere to the restrictions mentioned above. In that case, software for Windows is available on http://winprog.uio.no, and for Mac on http://macprog.uio.no. But for security reasons, UiO should manage your computer, which then must have its operatingsystem (re-)installed here at UiO and can run either Windows 10, MacOS or RHEL7/Fedora. Dual boot is banned on stationary computers, and discouraged on laptops.
Please do not take over a computer that has been used by someone else before without getting its operatingsystem reinstalled!
Windows 10: A bunch of software is available in (the app) Software Center (available on computers with the UiO-installation for Win10). Adobe products must either be paid for per month, or one must use them remotely.
RHEL/Fedora: Software is mostly limited to what is available in RedHat's and EPEL yum-repositories. We must install it for you (no sudo). Most typically used software has already been automatically installed.
MacOS: A bunch of software is available in Munki.
Ubuntu Linux computers are handled by people in the section themselves. IT-help can provide help to self-help, when time allows.
Our infopage about Ubuntu
There are no servers at the department level for running calculations.
However, there are 3 fileservers: fys-server1 (aka rom), fys-server2 (aka kvant) and fys-server3 (aka felt).
(The data on the servers is secured in the UiO central backup system, but the servers are not redundant, downtime could happen.)
File areas on the local servers at the department can be reached directly if you are using a uio-installed computer, otherwise by using a VPN client: https://www.uio.no/tjenester/it/nett/utenfra/vpn/
Here we sometimes place non-UiO software (for Windows, Mac or possibly Ubuntu) on request: smb://rom/software
The recommended way is to use a printer with a card reader (for the key card used to enter the building), typically a big Ricoh multifunction printer.
The keycard doesn't work until up to 48 hours after you get it. If your card still gives "Unknown user", go to utskrift.uio.no, there a) delete your card and b) click the button to create a new PUK code. Try your card at the printer again, enter the PUK code in the column marked "PUK". The PIN code is 1234 for everyone at UiO, you shouldn't need to change it.
On your computer, you send the printjob to \\pullprint.uio.no\ricoh. If this is difficult, try the webpage mobilprint.uio.no.
The job is then put in a queue. While you are standing in front of a printer, you can view the queue on the printer's display panel and select which job to print.
For more info:
See the UIO instructions for setting up printers on your computer.
Please notice this useful page provided by the faculty student services.