I seek to observe, document and understand the impact that digital technologies have on organizations and societies. I am interested in changes at several analytic levels: changes at the level of particular work practices (e.g., how nursing changes as it is executed based on data from home-monitoring instead of physical visits), how the internal structure of an organization changes as it seeks to become “data-driven” and implement advanced analytics and machine learning technologies, and changes at the sector or “ecosystem” level, where new data sharing arrangements require new shared architectures and governance structures between multiple organizations.
Empirically, most of my studies relate to digitalization processes in the health care sector and I have observed the digitalization of core systems (patient record system, information exchange solutions), patient-facing systems (such as patient portals, digital homecare) and emergent technologies, such as AI and solutions to support personalized/precision medicine.
A central research problem is the complexity caused by the fact that ICT are not single, standalone entities but connected into vast webs of interconnected systems and socio-technical relations. These "information infrastructures" pose challenges to design, development, use and management of technologies, and thus the research has addressed the handling of complexity and unintended consequences.