Abstract
Several digital health interventions have been implemented in hospitals, but the potential of digital technologies is yet to be realised in primary health care systems. We established a living lab in an urban health centre of Chandigarh to address the needs of people, patients and healthcare providers. District Health Information System Version 2 (DHIS2) Tracker was customized and linked with the openMRS to integrate clinical and community health services. However, evaluation of the impact was a challenge. Perception of service users, healthcare providers and administrators as well as cost considerations may help policymakers for scale-up of digital health in view of the complexity of health systems.