Contemporary knowledge workers collaborating in hybrid work environments need to frequently deal with ICT interruptions, which include interruptions originating from and mediated by ICTs. How do these interruptions affect the process of collaboration and how do the knowledge workers deal with such interruptions to keep their collaboration going without trouble? Past studies, for the most part, suggest that interruptions are likely to negatively affect group work processes and outcomes. Yet, we see that knowledge workers, in many instances, continue to collaborate seamlessly despite receiving ICT interruption. In other words, ICT interruptions do not always discernibly affect the collaborative process. In this paper, sensitized by concepts from Goffman’s work, we offer a novel understanding of how and why ICT interruptions are sometimes seamlessly handled and sometimes lead to hindered collaboration, and, in some extreme cases, to collaboration breakdowns.
About
Professor Sarker's research is largely qualitative in nature, has been published in such journals as MIS Quarterly; Information Systems Research; Journal of Management Information Systems; Journal of the Association of Information Systems; IEEE Transactions on Engineering Management; European Journal of Information Systems; Decision Support Systems, Information Systems Journal; Journal of Strategic Information Systems; Journal of Information Technology; Information Technology & People; MIS Quarterly Executive; Communications of the AIS; Communications of the ACM; ACM Transactions on MIS; ACM Database, IEEE Transactions on Professional Communication; IEEE Software; Decision Sciences Journal; and Journal of the Academy of Marketing Science. His work has been funded by the National Science Foundation, as well as the Institute for the Study of Business Markets.
He serves on the editorial boards of a number of journals, including Journal of the AIS (as editor-in-chief), Decision Sciences Journal (as a senior editor), MIS Quarterly (as a senior editor emeritus), Journal of MIS (as a member of the Board of Editors), and IEEE Transactions on Engineering Management (as an editorial board member). He is also a past editor-in-chief of Journal of Information Technology Case and Application Research.
